Quality Assurance Manager

Description

The Defense Sector of Leidos has a career opportunity for a talented Quality Assurance Manager (QM) to support multiple programs on a single contract vehicle in the Decision Advantage Business Area. This position serves as a member of a team with the responsibility to ensure quality service is provided to customers through the generation and control of program processes, performance of internal process audits and consistent facilitation of structured improvement activities.

The contract vehicle emphasizes Quality Manager – Program Manager partnership and a risk-based quality approach tailored to the needs of each specific program. The environment demands the ability to quickly establish cross-functional and cross-organizational working relationships with diverse coworkers and customers.

A successful Quality Assurance Manager can articulate how their quality control, improvement, and management strategies will support the Program Manager’s proactive control of schedule, cost, suppliers, and customer satisfaction, and demonstrate with evidence that their tactical implementation of their Quality Management System (QMS) has effectively supported those goals.

Integrated QMS Development and implementation

• Collaborate with program teams to design, implement, and execute a QMS
• Define the QMS in program Quality Assurance Plans (QAP)/Quality Control Plans (QCP)
• Lead development and implementation of streamlined QMS processes aligned to program execution risk, schedule, and priority

Deliverables Management

• Support development of program deliverables tracking and on-time delivery (OTD) management
• Review contract deliverables prior to delivery
• Support development of peer/technical review processes and metrics collection
• Monitor and collect metrics on OTD

Performance Measure Monitoring

• Support program leadership in identifying and defining meaningful program performance measures (including contractual Service Level Agreements, Leidos internal required measures, and program-defined measures)
• Support development and implementation of a monitoring program for these measures

Structured Process Improvement

• Support programs in developing and maintaining a continuous improvement program
• Recommend, facilitate, track and report on continuous process improvement activities
• Utilize industry standard methodologies to lead structured continuous process improvement efforts
• Evidence with metrics and data that completed improvement activities were effective

Internal Auditing, Root Cause Analysis facilitation, and Corrective Action Support

• Develop and execute a risk-based audit plan to ensure compliance (with PWS, QASP, EENG, Leidos policy)
• Support programs in efficiently and effectively addressing corrective and preventive action (CAPA) for non-compliance and opportunities for improvement where best practices are not in place
• Facilitate no-fault root cause analysis investigations with program staff using standard tools (5-Why, Ishikawa Diagram, Failure Mode Effects Analysis (FMEA), Pareto charting, chronological/process diagram)

Reporting, Communications, and Escalation

• Provide the PM with regular briefings (performance metrics performance, audit reports, continuous improvement project status and achievements) to support situational awareness and execution reporting
• Collaborate with the contract vehicle QM to support vehicle initiatives and priorities at the program level
• Support Leidos reporting, such as Quality Management Reviews, In Process Reviews, Weekly Activity Reports, and Monthly Operational Reviews
• Report to higher level management on Quality Achievement and act as liaison for enterprise quality initiatives for the program
• Report mandatory program metrics and performance data to Mission Assurance (OTD, Award Fee scores, CPARS)
• Escalate performance concerns and performance-related contract actions to Mission Assurance

• Bachelors Degree with 4+ years of experience or a Masters Degree with 2+ years of experience. Additional experience may be considered in lieu of a degree.
• US Citizen with the ability to obtain and maintain a DoD Secret clearance
• Experience supporting Software Development…