Registered Nurse; RN Transfer Coordinator; PRN​/Wage

Overview

As an experienced Registered Nurse, the RN Transfer Coordinator is responsible for the intake and logistics of facilitating outside hospital patient transfer requests for all clinical divisions and acuities. Tasks include: identification and triage of calls to appropriate service lines, communication with accepting physicians, coordination with UVA’s Medical Transport Network dispatch team (MEDCOM), coordination with UVA Bed Center, and serving as the primary liaison between referring facilities, UVA physicians, nursing, and ancillary staff, in order to facilitate safe and efficient patient transfer.

Coordinator is responsible for communicating with various internal and external customers involved with patient transfers and medical center operations, and initiates appropriate escalation for services if needed. Coordinator will use clinical experience and knowledge to gather the appropriate clinical information needed to provide patient clinical presentations and updates to UVA physician teams, and will escalate any identified concerns for patient condition changes to the appropriate teams, based on the information provided by the referring facility.

• Serves as front-line liaison between outside referring facility customers and the UVA Health System for all non-intensive care and acute care level patients
• Understands and properly uses all communication equipment, programs, and technology
• Maintains a positive and professional work environment
• Identifies potential areas for improved operations and care
• Performs telephonic patient triage and processes requests for assistance with acute patient transfers and/or admissions of patients from medical facilities
• Demonstrates the knowledge and skills to secure relevant patient care data and identify key patient issues; understanding the relationship between assessments, interventions, and patient responses; skilled in documentation, assessments and cognitive interventions
• Provides medical interpretation of diagnoses and specialized patient care needs, recognizing critical and emergent situations, and connecting the referring physician with the appropriate UVA physician/service
• Provides clinical insights and overall level of care information to physicians
• Provides health care access through the accurate gathering of demographic, sponsorship or guardian data, as well as insurance, financial and statistical information from a variety of sources
• Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians
• Identifies health needs based on assessment and utilization of guidelines. Facilitates appropriate disposition based on assessment, triage guideline parameters and clinical judgment
• In addition to the above job responsibilities, other duties may be assigned

• Communicates appropriately using good interpersonal skills.
• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely and understandable.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Relations Services and Faculty Employee Assistance Program.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Ideas and suggestions are clearly communicated.
• Clarification of communication is requested when appropriate.
• Serves, manages and supports internal and external customers.
• Privacy is maintained at all times for patient and employee information.
• Actions are initiated to meet or exceed customer/co-workers expectations in delivering service by implementing the I Make the Difference philosophy (Ownership begins with me;
  Greet customers by making eye contact and smiling;
  Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with – Is there anything else I can do for you?).
• Appropriate resources throughout the Organization are used consistently to meet customer…