Coordinator, Membership and Chapter

OVERVIEW

As the Coordinator, Membership and Chapter Support, the candidate will support SMPS HQ staff, members, and chapter leaders by performing day-to-day, reoccurring, and ad hoc assignments. Priorities will vary day to day and are informed by Society business and revenue implications. Such responsibilities include, but are not limited to, application processing, record and data management, customer service email support, renewal campaign management, chapter compliance, audits and tracking, chapter meeting coordination, resource management, and communications support.

• Processes membership applications and membership renewals, and other membership non-dues transactions.
• Audits, validates, and corrects AMS data to ensure accuracy and standards are maintained.
• Support membership retention efforts by contributing to invoice creation, outbound call campaigns, and returned mail management.
• Support membership recruitment effort by organizing and vetting various prospect lists.
• Supports new membership initiatives such as pilot programs and promotions.
• Provides phone and email support to external audiences on various subjects, not limited to membership.
• Supports query management for both HQ and chapters.
• Contributes to the management of member resources/assets.
• Contributes to member and chapter communications.

CHAPTER RESPONSIBILITIES

• Manage annual chapter reporting
• Support planning for leadership programs and events (including training sessions, summits, and workshops).
• Assist with virtual program logistics (materials and speaker management)
• Provide support for regional conference communication and tracking.
• Support chapter resources (including guides, checklists, and agreements).
• Support communications for chapter leaders (newsletters and templates).
• Maintain accurate volunteer rosters and respond to routine chapter questions

OTHER RESPONSIBILITIES

• Supports the HQ management team as needed
• Participates in HQ sponsored events as needed.

QUALIFICATIONS AND SKILLS

REQUIRED GENERAL

• Bachelor’s degree preferred or related work experience.
• Experience in customer service, administrative support, or membership—preferably with an association or non-profit.
• Exceptional customer service and communication skills, verbal and written.
• Excellent time management and organizational skills.
• Ability to rapidly learn and use new technology and software.
• Ability to work with limited supervision and successfully within a team.
• Collaborative, big picture aware and highly meticulous
• Purposeful and constructive

REQUIRED TECHNICAL

• Proficiency in Microsoft Office 365 (Word, Excel, and PowerPoint)
• Ability to identify inconsistencies and missing data to assure complete, accurate, and consistent records.