Mobile Lounge Operations Training Manager

Compensation Grade:

Salary Range:

Opening Date:

Closing Date:

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As the Mobile Lounge Operations Training Manager, you are responsible for developing, implementing, and overseeing training programs that support the safe, secure, and efficient operation of the Mobile Lounge Division and associated airport facilities. Under the general supervision of the Mobile Lounge Division Manager, you will plan, coordinate, direct, and conduct training for new and existing staff to ensure regulatory compliance, operational readiness, and performance standards are met.

The role also oversees the configuration, programming, and administration of division systems, serving as the operational liaison to system users and the technical interface with the Office of Technology. This position directly contributes to the safety of aircraft, vehicles, and personnel operating at the airport.

Serves in the Airport Operations Department, Mobile Lounge Division, at Washington Dulles International Airport (IAD).

Develops, provides, implements, and manages the Mobile Lounge Division training program for new and existing personnel, ensuring employees meet performance standards and all applicable regulatory requirements.

Directly conducts, presents, and delivers classroom, hands‑on, and operational training for Mobile Lounge Division personnel, including initial, recurrent, remedial, and regulatory‑required training; evaluates trainee comprehension and performance, provides feedback and coaching, and adjusts instructional methods to ensure learning objectives and compliance requirements are met.

Researches, designs, and continuously improves training curricula to maintain accuracy, relevance, and compliance with FAA, TSA, OSHA, and other governing regulations.

Facilitates and presents in‑person training sessions, including scheduling courses, securing facilities, and identifying subject matter experts and speakers.

Identifies training gaps, monitors employee performance, and recommends targeted solutions to enhance skills, operational effectiveness, and organizational success.

Conducts internal audits of training programs, prepares management reports on training progress and performance trends, and supports external audits by providing required documentation.

Provides key program management and technical support to the Mobile Lounge Manager and senior staff on training, systems, and operational matters impacting division performance and compliance.

Maintains awareness of changing regulatory requirements and operational conditions affecting Mobile Lounge systems and training programs.

Develops performance metrics and dashboards; performs analyses and identifies performance trends. Prepares reports for the Mobile Lounge Division Manager and Airport Operations Department Manager. Ensures that tests are administered that measure training progress; reviews test results with the trainees, identifying areas of growth; coordinates additional training as applicable.

Remains current in comprehensive training principles, procedures, and presentation techniques; researches and assesses new training techniques and programs; coordinates training resources and provides updates to materials as needed.

Performs training‑related administrative tasks, such as developing and maintaining training databases, tracking and maintaining training hours and required certifications for each employee, and maintaining certificates and recertification information for employees.

Supports, provides, develops, implements, and recommends procedures, policies, and standards related to Mobile Lounge Division systems, including dispatch, vehicle camera, and time‑keeping systems.

Supports the day‑to‑day administration of the Mobile Lounge Division Systems, ensures timely troubleshooting, and serves as a liaison with internal and external system users.

Monitors the change process for system procedures and standards. Coordinates the management of Mobile Lounge Division Systems facility asset records and preventative…