Programme Manager

A well-established credentialing organization is looking for a Commission Programme Manager to join its team. This individual will be responsible for supporting the governance and strategic activities of the Commission, the body that oversees the credentialing body’s Certification Programme. This role serves as the primary staff liaison to the organization’s Commission and plays a key role in policy oversight and accreditation compliance.

This role directly supports certification-related committees and organization-wide projects to include exam related projects. This position will report to the Director of Examination Development.

The ideal candidate is a highly motivated, collaborative professional who thrives in a dynamic environment. This individual will demonstrate initiative and strategic thinking, analytical skills and have a proven track‑record of working with volunteers and industry‑related experience. The candidate will also have proven track‑record of handling sensitive and confidential information with discretion, accepts ownership and accountability for job responsibilities, and seeks to enhance knowledge through educational and professional development opportunities.

• Serves as the primary staff liaison to the Commission, providing strategic and administrative support.
• Serves as support staff liaison to other Committees.
• Manages meetings to include agenda development, meeting material preparation, capturing ideas and action items during meetings to create comprehensive meeting summaries.
• Manages volunteer nominations and elections, onboarding, and volunteer orientation.
• Manages the vetting and selection of committee members for related committees and corresponding orientations.
• Manages Monthly and Semi-Annual Team Reports of the Commission for presentation to the organization’s Board of Directors.
• Manages standard operating procedures (SOPs) related to the organization’s certification programme.
• Provides examination support through item banking software access, and backup for form approval, translations, and transferring of exam files.
• Ensures adherence to widely recognized third‑party accreditation standards.
• Support the preparation of accreditation applications, reports, and responses to audits or inquiries.
• Maintain documentation and processes to support ongoing compliance and continuous improvement.
• Other duties as assigned.

• 5 years of experience in certification or credentialing governance, with a strong understanding of exam development and accreditation requirements.
• Demonstrated experience supporting or managing third‑party accreditation processes.
• Demonstrated outstanding project management, organizational, and facilitation skills and experience.
• Keen eye to detail and commitment to ongoing quality assurance.
• Well‑developed ability to coordinate multiple tasks and projects effectively and professionally; adapt to change; prioritize shifting opportunities; meet deadlines and handle challenges with professionalism in a fast‑paced environment.
• High proficiency in Microsoft Office programs, especially Excel, inclusive of data and report creation, and Outlook email management.
• Comfortable learning a variety of technology platforms.
• Demonstration of data analysis and critical thinking skills.
• Ability to work with cross‑functional teams, fostering a positive and inclusive work environment.
• Excellent written and oral communication skills.
• Demonstration of data analysis and critical thinking skills.
• Excellent judgment about how to communicate and collaborate professionally, with quality customer service skills and proven, tactful ability to work with volunteer leadership, stakeholders, and staff from broad geographical and cultural backgrounds.
• Ability to manage sensitive and confidential matters with discretion.
• Accepts ownership and accountability for job responsibilities.
• Seeks to enhance job knowledge through educational and professional development opportunities.
• College degree preferred.

The position is based in Northern Virginia and operates on a hybrid schedule, with in-person work typically required 1–3 days per week following an initial…