Collections Manager

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Salary: $75,000+ (commensurate with experience)

We are seeking a hands‑on Collections Manager to lead and stabilize our collections function following a recent team transition and merger. This role is ideal for a proven leader who can step in immediately, assess performance gaps, and drive measurable improvement across overdue and aging accounts.

The Collections Manager will oversee a small, partially remote team
, including staff based in Tennessee, and will be responsible for performance management, accountability, and preparing the team for upcoming return‑to‑office expectations. This is an on‑site role in Richmond, VA
, requiring a strong presence and active leadership.

• Lead daily collections operations with a focus on recovering significant overdue balances
• Analyze aging, trending, and payer reports to identify risk areas and prioritize recovery efforts
• Apply deep knowledge of optometry coding and billing to resolve complex denials and collection barriers
• Manage, coach, and hold staff accountable for productivity and performance outcomes
• Establish and reinforce consistent collections workflows, policies, and best practices
• Partner with leadership to support post‑merger integration and process improvement initiatives

• Demonstrated experience managing collections teams, preferably in healthcare
• Strong optometry coding and collections experience is required
• Ability to step into a leadership role quickly and manage through change
• Comfortable leading both on‑site and remote staff
• Experience addressing high‑dollar, long‑overdue accounts
• Experience with Care Cloud and/or HST Pathways is preferred
  , but not required

• $80,000 and up
  , depending on experience, including benefits.

This role is well‑suited for a collections leader who enjoys being in the details, driving results, and building stability within a growing healthcare organization.