Social Services Director III; Shenandoah Valley

JOB DESCRIPTION:

The Social Services Director III is the third level in the group for Social Services Directors and reports to the Shenandoah Valley Social Services Administrative Board. Employees are responsible for all social service and financial program areas in a large office with varied and complex programs and are responsible for supervising managers that supervise other first-line managers. The Director supervises the programmatic and fiscal operation of the agency, including:
Eligibility Division which determines eligibility for benefit programs including SNAP, TANF, Medicaid, General Relief, State and Local Hospitalization, VIEW, Energy Assistance Program, and any other income-based eligibility program administered by the agency, as well as the Welfare Fraud unit; and Services Division, which administers Child Protective Services, Adult Protective Services, Foster Care, Adoption, Adult Services, Daycare Services and the Children’s Services Act programs.

• Leads and manages the Social Services Department to ensure program compliance for a wide variety and diverse mandated and non-mandated federal, state, and local programs;
• Establishes procedures, policies and standards; monitors program operations and evaluates effectiveness and results of these programs;
• Plans and oversees complicated accounting systems/department budget and makes financial decisions to achieve policy and program goals; monitors expenditures; makes policy decisions based on internal and external considerations;
• Authorizes, coordinates and directs multiple service, benefit, financial, and administrative divisions;
• Manages and coordinates workflow of deputy director and/or assistant directors that supervise multiple division managers;
• Evaluates effectiveness of established strategies, procedures and policies;
• Plans and develops departmental procedures in response to: disaster preparedness; needs of / agreements with community partners; provision of mass care to citizens and/or the homeless community; the need to deploy staff to police precincts to cover human service needs after normal business hours; the need to collaborate regionally to ensure citizens participate in self-help projects such as the Earned Income Tax Credit;
  
  the need to enroll children in health insurance; and the need to provide services to families and children in the most efficient and effective way;
• Designs services, defines objectives and strategies, implements, monitors and evaluates mandated and discretionary social service programs;
• Develops and maintains relationships with external organizations to facilitate program goals;
• Serves as liaison with external organizations, such as boards and committees, professional and service associations, and legal counsel;
• Interviews hires, and reassigns staff as needed;
• Provides organizational leadership in system design, personnel management, and budget formulation; and
• Negotiates contracts to support program and policy objectives.

Comprehensive knowledge of: management practices and principles of supervision; program planning, personnel and fiscal management and program funding sources; organization and structure of local, State and Federal government, and volunteer agencies, particularly regarding human services; and research methods and statistical analysis; the current social, economic, and health issues relating to clients in jurisdiction;
Social Security Act; laws and regulations on administration of welfare services; social services offered in the county or city; available public and private resources and services for the needy; social work case load management; the methods and techniques of counseling with clients; business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources;

principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems; literature, trends and developments in the field of human services administration; and basic principles of community organization and supervision.

Skill in operating office equipment including the personal computer and related equipment.

Demonstrated ability to: work effectively with others; communicate effectively both orally and in writing with diverse group of persons; conduct research; plan and direct social services programs of varied natures; interpret and implement policies and regulations and enforce local, state, federal laws, ordinances, rules and regulations; manage a complex human services agency with significant management demands having multiple service, benefit, financial and administrative programs and large and diverse staff;

mobilize community support and generate community awareness of programs offered in the county; establish and implement effective management and administrative programs and procedures; represent the agency before the Boards or…