Technical Expert III

Overview

The Technical Expert III (TEIII) is a Child Welfare subject matter expert for an assigned group of grantees and, in collaboration with other TEs and project leadership, a team leader responsible for ensuring the design and delivery of all technical assistance (TA) and deliverables for JBS projects. As a subject matter expert and team leader, the TE III supervises, coaches, and guides staff in the support and implementation of effective, high-quality TA and communicates with the JBS client per the established project guidelines.

Fundamental Requirement:
The TE III must have a passionate commitment to consumer-centric design and delivery of TA and an understanding of and commitment to the project's model of TA as a strengths-based, continuous process that supports each grantee throughout its journey.

• Provide expert consultation about best practice, emerging evidence, and implementation, addressing programmatic areas.
• Provide tailored services to assist help child welfare agencies identify sound strategies, implement initiatives and achieve their program improvement goals.
• Provide general customer service in response to inquiries from state and territorial child welfare agencies, including coordinating with federal staff to manage and respond to requests for assistance with understanding measurement, including statewide data indicators, their measurement principles, determination of substantial conformity, and the associated data profiles and supplemental materials and implementing the statewide data indicator syntax;
• Deliver expert consultation, coaching, and support, particularly in the areas of data analysis, theory of change development, strategy selection, implementation, and continuous quality improvement to states and territories preparing for the federal process and/or engaged in developing and implementing a Program Improvement Plan (PIP);
• Provide complementary services that build public agencies’ capacities to assess and understand organizational and programmatic needs and to research, select, and implement solutions based on in-depth subject matter and implementation expertise more deeply.
• Collaborate closely with agency and federal partners to provide services that strengthen child welfare agencies’ capacities to: engage key partners, understand and use measures and syntax, collect and analyze data to explore practice and systemic performance, identify and “root” causes, develop sound theories of change, identify PIP goals and strategies that are realistic and likely to impact outcomes, design feasible implementation plans, and apply evaluation and continuous quality improvement principles.
• Develop a brief PIP support work plan that describes services agreed upon by the child welfare agency, applicable federal staff, and the Center and customizes services to the needs and context of the state or territory.
• Maintain professional expertise in content area, ensuring that subject area knowledge remains current; identify trends, emerging issues, policies, and evidence-based practices (EBPs) and share them with program area staff, other TEs, senior management, our clients, and other JBS staff as appropriate.
• Maintain communication with assigned client contacts, responding to requests; participating in meetings; providing up-to-date information about trends, issues, policies, and EBPs; offering recommendations regarding effective TA approaches for grantees, topics for grantee meetings and workshops, and skilled consultants and presenters.
• Ensure TA activities carried out by project staff meet all contractual obligations and requirements of the client/contract.
• Manage, guide, and monitor the design and delivery of all TA; ensure all TA related activities are documented (whether in the designated TA tracking system or other method) in a timely fashion.
• Develop budgets and monitor expenditures to ensure all allocated funds are spent appropriately and no overages are incurred.
• Lead preparation and ensure high quality finalization of written deliverables, including site visit reports, meeting reports, literature reviews, technical documents, and other products (e.g.,…