Director of Operations

Western Veterinary Partners is seeking a Director of Operations (DO) to lead a portfolio of animal hospitals across Virginia and West Virginia
. The ideal candidate for this role has successfully managed multiple locations (ideally 10+) in a veterinary or healthcare setting. Our ideal candidate is a strong vet med operator with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.

In partnership with the Vice President of Operations, the chosen candidate will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The Director of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 9 general practice veterinary hospitals in Virginia and West Virginia.

Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of integrity, alignment, support, collaboration, growth and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states.

Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

• Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
• Achieve results through influence and partnership versus through authority or directives
• Maintain regular communication with doctors and office staff to review practice trends and performance objectives
• Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
• Provide oversight and support to practice level managers and administrative staff, as well as regional managers
• Instill a sense of accountability and service excellence with our teams at all levels
• Identify opportunities to improve and maintain site-level employee engagement
• Facilitate connections and community among individuals and hospitals within markets and the region
• Develop collaborative and productive relationships across the organization
• Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives

• Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
• Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
• Provide overall P&L management for the business, along with a vision for near and long-term value creation
• Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
• Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
• Prioritize areas of focus based on impact and urgency; help team do the same

• Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
• Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
• Partner with hospitals to manage DVM capacity, identify and…