Store Manager, Retail & Store Manager

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Overview The Store Manager is responsible for leading daily store execution through strong people leadership, operational excellence, and a commitment to driving team performance. This role partners closely with the General Manager to translate strategic priorities into action, ensuring the team is aligned, accountable, and focused on delivering business results. The Store Manager leads by example, empowers employees through coaching and development, and ensures the store operates efficiently, visually inspires customers, and delivers an exceptional customer experience.

This is a full‑time, salaried, exempt position.

• Executes the store’s business strategy in partnership with the General Manager by leading day‑to‑day operations and aligning efforts to advance revenue, customer experience, and operational excellence, focusing on store generated total sales, conversion rate, and customer satisfaction.
• Coaches and develops the team to deliver consistent performance and exceptional customer service, providing real‑time feedback and modeling selling behaviors.
• Supports labor planning and scheduling by managing payroll reporting and staffing needs in alignment with business priorities and customer traffic.
• Analyzes store‑level data to track progress toward goals, identify performance gaps, and guide team focus across sales, service, and operational execution.
• Champions a high‑performance culture through ongoing coaching, clear expectations, and holding individuals accountable for their results and behaviors.
• Leads the execution of visual merchandising and Perfect Product Presentation standards, ensuring the store’s presentation aligns with brand guidelines, inspires customers, and supports sales performance.
• Maintains ownership of store maintenance, safety protocols, and supply management to create a clean, safe, and welcoming environment for both customers and employees.
• Manages operational functions including inventory control, fulfillment processes, money handling, and backroom organization, with a focus on accuracy and efficiency.
• Leads the recruitment, onboarding, and training of new employees, ensuring the team is equipped with the skills, knowledge, and behaviors needed to succeed.
• Drives team development by supporting career progression, delivering regular performance feedback, and identifying growth opportunities.
• Manages daily execution with a long‑term perspective, prioritizing actions that drive business performance and enhance the customer experience.
• Partners with the General Manager in planning and communication efforts, contributing to leadership meetings and cascading key priorities to the team.
• Collaborates with peers and regional leadership to execute company initiatives, share best practices, and contribute to store and district‑wide performance.
• Ensures legal compliance in all store operations, identifying areas of potential risk and proactively addressing them to safeguard the business and its employees.
• Partners with leadership and Human Resources to address conduct and performance issues, ensuring proper corrective action is taken, and holding employees accountable through consistent follow‑up and documentation.
• Handles sensitive information with discretion and confidentiality, maintaining the store's financial integrity and aligning with company protocols to mitigate risk.

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays,…