Service Partner Program Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Country Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

The Service Partner Program Manager is responsible for leading the development, enablement, and management of ABB's service partner ecosystem. This role ensures that authorized service partners are equipped to deliver world‑class service experiences to ABB customers. The Program Manager will partner closely with Service Operations, Sales, and District teams to establish partner strategies, develop enablement programs, monitor partner performance, and drive continuous improvement across the partner network.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy‑efficient UPS solutions.

The Division's ABB Ability Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is:
Remote

• Drive implementation of service partner strategy by defining objectives, key results, and milestones in collaboration with service management and channel teams, and monitoring progress of related initiatives.
• Lead service partner readiness programs, ensuring partners have the necessary training, certifications, technical documentation, tools, and support to deliver ABB services effectively.
• Develop and manage partner enablement programs including onboarding processes, technical training curricula, certification programs, and ongoing competency development aligned with product launches and service offerings. Enhance service partner data quality, including partner capabilities database, certification tracking, and performance metrics to support business operations and decision‑making.
• Oversee partner performance management including establishing KPIs, conducting regular business reviews, tracking service quality metrics, and implementing improvement plans.
• Align payment and invoicing processes with partner program requirements, ensuring accurate, timely, and compliant transactions between ABB and service partners. This includes coordinating with finance teams to streamline billing cycles, resolve discrepancies, and maintain transparency in financial operations.
• Coordinate cross‑functional activities across service operations, product management, sales, and regional teams to ensure efficient partner program execution and resource utilization.
• Facilitate communication between ABB and service partners to identify and mitigate risks impacting customer experience, service delivery, or partner satisfaction.
• Manage partner portal and tools, train partners on service applications, resolve issues proactively, and coordinate updates to ensure effective utilization. Track and report partner program status to leadership, highlighting gaps, performance trends, and recommending solutions for partner network optimization. Continuously improve the service partner program, leveraging feedback and best practices to drive efficiency, scalability, and partner satisfaction. Ensure that partner programs follow sound methodology and execution practices as per ABB standards and compliance…