Branch Manager

Description

The Branch Manager oversees the operations of a retail branch, ensuring conformance with compliance directives and Bank policies. Leads and manages the activities of Branch staff and works with them to execute branch goals and action plans that align with overall Bank objectives. Fosters a positive work environment and ensures an overall excellent customer and employee experience in the branch.

• Develop and implement branch business plan to achieve specified loan generation, deposit growth, product sales, cross‑selling, relationship development, and retention goals.
• Implement sales campaigns set forth by Executive Officers to meet sales goals and objectives for the bank.
• Create and implement new ideas to attain new business that align with the Bank’s core values and strategic goals/objectives.
• Build and foster strong relationships with key clients, businesses, and community leaders.
• Demonstrate product and sales knowledge of all products and services of the bank related to daily job functioning.
• Make and service a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
• Grow business deposits and loans proactively through inside and outside business development.
• Participate in community and civic organizations/activities to enhance the Bank’s image and develop additional business and consumer relationships.
• Resolve difficult situations for customers ensuring exceptional customer service.
• Achieve individual sales and referral goals.
• Ensure audit controls are followed to protect the bank from unnecessary risk and exposure.
• Conduct branch meetings (sales, training, etc.) with branch staff.
• Maintain regular, reliable attendance.

• Collaborate in the hiring, training, and retention of branch staff with next level manager and Human Resources.
• Supervise, coach, and develop staff regarding service expectations, sales/referral goals, policies, procedures, products, systems, and banking transactions.
• Provide regular feedback to staff regarding their individual performance and works with them in areas of improvement.
• Create development plans with staff for their continued future growth.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws to include recruitment and hiring, coordinating training for new hires, assigning and directing staff as needed, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Directly supervises Branch staff within branch.

This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice.

• Work within the framework of the Bank’s vision, mission, and core values.
• Foster a positive and collaborative work environment, promoting a culture of customer‑centricity.
• Create and support an inclusive environment by valuing the diversity of talents, skills, and backgrounds that others bring to team efforts. Seeks and is open to different perspectives when creating solutions.
• Take ownership of personal and professional development, staying current with industry trends and regulatory changes and improving knowledge as it relates to position.
• Stay current, maintains knowledge of, and complies with all F & M products and services and policies and procedures.
• Complete annual bank training requirements within completion timeframe.
• Protect the bank's and customers' information keeping in absolute confidence.
• Display a positive, cooperative spirit; professionalism; and a responsible attitude to staff and customers always.
• Demonstrate strong leadership skills by setting a positive example for colleagues and promoting a culture of excellence.
• Represent F & M Bank professionally and courteously while in contact with the public either in person, phone, or video.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,…