Field Service Technician III

Description

Perform efficiently and independently to support 365/24/7 support commitment to customer. Duties include installation, decommission, preventative and corrective maintenance on various models of Transportation Security Equipment (TSE) and commercial customer security screening equipment. Review proper operational procedures with security equipment operators. Utilize mobile devices to document work performed and update customer service requests in near real time. Must be able to clearly document work performed (via email) when service requests are not dispatched to mobile device.

Able to clearly and effectively communicate with customer staff and other field service technicians. Must be familiar with standard safety concepts, practices, and procedures for maintaining security equipment. Use work experience and sound judgment to plan and accomplish daily/weekly and monthly work objectives. Utilize support equipment such as digital multimeters, flow meters or oscilloscopes to accurately diagnose and repair equipment malfunctions.

Works under general supervision. A degree of independence, creativity and latitude is required.

Experience on specific security screening equipment is a plus: CEIA, Smiths Detection, Rapiscan, and Leidos. Ability to work in secure environments and pass applicable background checks is a must. Candidates must have a good driving record and a reliable personal vehicle to use for performing daily work. Must be available for overtime as needed in addition to travel. If not already certified for maintaining and repairing the security equipment noted above, then certification is a condition of employment.

High level of reliability is required.

Report to the Director of Checkpoint Maintenance. Performs scheduled and unscheduled corrective (CM) and preventative (PM) maintenance activities on Transportation Security Equipment at U.S. airports and its territories. Attend customer meetings, capture and communicate customer feedback, provide operator and technical coaching/refresher training. Must successfully complete all equipment technical trainings. Must be able to pass a thorough background check (vetting) for TSA/DHS.

• Minimum 2 years (4 years without degree/technical school) of field service experience repairing and servicing security equipment or related equipment. (HVAC, medical x-ray/CT systems, etc.)
• Demonstrated experience in a customer facing/interacting role (performing customer training, encouraging and capturing customer feedback, conflict mediation/resolution/de-escalation)
• Familiar using measuring devices (digital multimeters, mass flow meters)
• Adept at interpreting technical schematics and diagrams
• Working knowledge of x-ray/CT imaging and/or magnetometer metal detector systems
• Role expected to travel at 75%, due to frequent travel requirement the ideal candidate should be located within 75 miles of a medium sized (CAT II) or larger airport.

• Associate’s Degree preferred or 2 additional years of related work experience in lieu of degree

$50,700.00 – $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More…