Customer Experience Manager

Description

Are you ready to work for a company that not only supports mission critical projects but also prioritizes investing in the growth and development of its employees?

Join us at Leidos
, where your most important work is ahead! You will enjoy great benefits such as paid time off (PTO), flexible schedules, discounted stock purchase plans, career growth, education and training support, parental paid leave and more! You will have the opportunity to work under exceptional industry leadership at every level, where prioritizing employees, and their work, is paramount.

Join our team working on one of our most prestigious programs delivering Cloud modernization and operations to the Department of the Air Force on the Cloud One Architecture and Common Shared Services (ACSS) contract.

Leidos was awarded the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a Customer Experience Manager
.

This position will be hybrid remote, candidates will be required to work onsite as needed. Candidates need to be able to travel to Tewksbury, MA or to a location in Huntsville, AL as needed.

• Lead a holistic Total Experience model that integrates User Experience (UX), Customer Experience (CX), and Employee Experience (EX) to ensure intentional, efficient interactions across all Cloud One service touchpoints.

• Optimize and automate the onboarding processes for additional applications targeted for migration annually, reducing friction for Mission System Owners (MSOs).

• Lead mature outreach initiatives to educate Air Force and Space Force customers on Cloud One service offerings, including Infrastructure/Platform as a Service (IaaS/PaaS) and Dev Sec Ops  environments.

• Collaborate with the Program Management Office (PMO) to analyze holistic schedule data, ensuring MSOs have clear, data-driven insights prior to the migration decision.

• Champion the Total Experience model, helping customers understand how to leverage Cloud One's pre-built guardrails and achieve their Authority to Operate (ATO) requirements.

• Create and monitor feedback mechanisms specifically for multi-vendor ecosystems (AWS, Azure, OCI, GCP) to identify and resolve cross-platform usability issues.

• Oversee implementation of automated tools for routing support requests and gathering Customer Satisfaction metrics.

• Bachelor’s Degree and 12+ years or more of experience;
  Master’s and 10+ years or more of experience, additional years of experience may be accepted in lieu of degree.

• Minimum 10 years of professional experience, with specific emphasis on Enterprise-scale cloud operations or large-scale technical project management.

• Thorough understanding of AWS Gov Cloud, Azure Government, and Oracle National Security Regions, including their specific security domains (IL2, IL4, IL5, and IL6).

• Familiarity with Identity, Credential, and Access Management (ICAM) systems used within Air Force cloud environments.

• U.S. Citizen with a current Secret Clearance.

• Prior experience with the Air Force Life Cycle Management Center (AFLCMC) with focus on Enterprise IT and Cyber Infrastructure Division.

• Experience working with Air Force modernization initiatives to accelerate cloud adoption through secure toolsets.

• PMI PMP and/or advanced cloud certifications from AWS, Microsoft, or Oracle.

• Proven track record of leading teams, mitigating risk and enhancing performance of disparate, virtual teams.

• Full lifecycle of Cloud and technology execution, operations and sustainment.

C1

NACSS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

March 6, 2026

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition…