Senior Manager Innovation Consulting

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Strategy Manager – Product Experience, Design + Digital (PxDD) will be part of the team that transforms our product development and design process into one that leverages human‑centered design practices with a focus on actively engaging clients in product development and co‑creation. The Strategy Manager will participate in “design thinking” engagements that include ideation, iteration and testing, both onsite with internal product teams and offsite at client sites.

The position is located in the San Francisco Bay Area and will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development. The role reports to the Director, PxDD.

The successful candidate will ideally have experience in Fin Tech/Payments and design thinking and will be responsible for supporting projects based on human‑centered design methods and working across functions (e.g., design, technology, products, etc.). The role requires comfort with ambiguity, developing solutions that begin with the customer, and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional.

The role also requires charisma in front of clients and a critical project‑management and strategy role for the full lifecycle of product development—from ideation through pilot processes, which may require wearing many hats (e.g., customer support, operations, reporting, etc.). The candidate will bring prior experience in hands‑on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment‑related technology.

They are creative and hands‑on, with a bias for action and the ability to inspire others with their vision. The ideal candidate is a “SWAN” – someone who is smart, works‑hard, ambitious, and nice.

• Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital‑first mindset and contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration).
• Demonstrate in‑depth knowledge of Visa’s capabilities and apply them to clients’ business problems to co‑develop meaningful solutions.
• Design, lead, and facilitate client workshops and synthesize insights into defensible visions, frameworks, and concepts using human‑centered design and lean start‑up processes.
• Rapidly convert ideas into working prototypes, combining solutions/capabilities that exist within Visa or externally.
• Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
• Work closely with internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication.
• Drive coordination with core product teams to enable commercialization.
• Develop processes to support pilot programs, including articulating the objective of the test, identifying and implementing operational support, and defining and implementing reporting needs and tracking/reporting/summarizing results.
• Articulate the possibility, viability, and feasibility of product recommendations.
• Create business cases and models using Visa…