Functional Applications Technician

Summary

Performs progressively more technical tasks related to the hardware, software, peripheral equipment, and other technologies supporting a specific organizational or division wide clientele; performs more routine and repetitive technical or administrative tasks as part of a functional applications support team.

• Any combination of education and experience equivalent to graduation from high school or possession of a General Equivalency Diploma (GED) certificate.
• One (1) year of experience in systemwide applications related to student and/or government systems, or equivalent secured software involving sensitive information.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Knowledge of the applications, databases, and information systems.
• Knowledge and understanding of policies and practices related to maintaining data.
• Knowledge of management methods and practices related to data confidentiality requirements.
• Ability to provide effective customer support.
• Ability to clearly document and maintain end‑user training materials.
• Ability to process, develop, and create reports and manage spreadsheets or databases.

• Provides general assistance to a functional applications support team.
• Provides customer support with first-level troubleshooting and technical assistance to users of organizational‑ or clientele‑specific hardware and software applications.
• Refers unusually difficult questions or problems to a specialist or the senior manager.
• Prepares user documentation and/or performs limited acceptance testing on applications.
• Assists with the development of training materials for software applications.
• May provide basic training to new users at the introductory level.
• Creates, maintains, and executes standard and ad hoc query reports, as required.
• Manages databases and may assume responsibilities for the administrative functions of the assigned support team.
• Performs related duties as required or assigned.

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

$60,613 - $102,317

Unified Scale‑Schedule A/Grade 013‑FEU‑OP

IT Support Services

260-Day Contract

Monthly

Full Time

03-Mar-2026

Information Technology