Nuvolo Program Manager

The Nuvolo application is an enterprise asset management (EAM) module running on the Service Now platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance.

Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

This potential project will consist of general operations and maintenance software and technical support services for the Nuvolo Clinical EAM and OT Security platform, in both the various lower and Production environments, supporting the Veterans Medical Centers (VAMCs) within the enterprise. This includes application support services, upgrades, patches, scheduled software maintenance, group/role updates, unscheduled break/fix support hours and remediation, enhancement support, system email support, dashboard/report creation and support, notification support and updates, workflow enhancements, interface updates and support, general user support and training services.

The project will provide necessary support services so that the application operates in an efficient manner. This includes planning, testing, support, and issue mitigation during timely periodic system upgrades for new releases to Service Now and to Nuvolo.

Gritter Francona is looking for a Program Manager to lead this potential project. Duties include but not limited to:

• Planning, initiating, managing, executing and closing out programs
• Assist VA in the execution of targeted program goals

• 10 years of experience in relevant healthcare areas
• 6 years' experience supporting a large corporation or government agency
• Master's degree
• PMP certification or similar in quality
• Must have experience supporting Nuvolo (any module)
• Experience with the Veterans Health Administration is preferred
• Experience delivering Nuvolo Clinical EAM and/or OT Security module is preferred
• An understanding of Veterans Integrated Service Network (VISN), Veterans Affairs Medical Center (VAMC), and Healthcare Technology Management (HTM)/Biomedical Engineering department operations is preferred
• Certified at ITIL Intermediate Level or ITIL Practitioner Level preferred
• Scrum Master certified preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development