Senior Business Systems Analyst - Chat Platform

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:

• Salary up to $126,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Involvement in innovative projects with cutting‑edge technology
• Chance to make a significant impact on healthcare solutions and customer satisfaction
• Engage in a dynamic work environment with a focus on agile methodologies

• Lead collaboration with customers and cross‑functional teams to capture capability needs and deliver quality business solutions
• Participate actively in the full software development life cycle on agile scrum teams in various roles
• Provide subject‑matter expertise for complex issues, including strategic programs impacting existing systems
• Ensure compliance with standards and obtain necessary approvals throughout the project lifecycle
• Support requirements testing and perform analysis of results to minimize production defects

• Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field
• 5 - 7 years of experience in Information Systems/Information Technology
• Strong analytical and problem‑solving skills
• Excellent communication and report writing abilities
• Proficiency in SQL and project management methodologies

• 3 - 5 years of experience in Lean/Six Sigma
• 3 - 5 years in the Health Insurance or Healthcare Industry
• Experience with IVR or chatbot technologies
• Certifications such as ITIL, TOGAF, Six Sigma, or PMP

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