Professional Services Specialist

** Motorola Solutions values your privacy**    .
* Setup deployments (Avigilon Alta) either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.
* Perform the following either in the field or remotely
* Troubleshooting of existing/new issues reported by the customer
* Site Audits and system certifications
* Network config/setup
* Configuration of VMS environments including Analytics
* Upskill Sales teams, Channel Partners, and end-users by providing thorough product training
* Conduct in-person and remote product demonstrations and lead technical discussions.
* Develop and maintain strong relationships with customers and partners
* Travel or remote into sites to provide support for Sales and System Integrators and lead troubleshooting and training activities.
* Collaborate with the Customer Success and Support teams in providing post-sales support to customers.
* Closely support Sales teams in achieving sales targets and strategic goals.
* Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.
* 4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset
-OR- minimum 7 years of relevant experience, additional prior vocational or technical education will be considered an asset.
* Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.
* 3+ years of relevant field experience in a VMS/Access control environment
* Strong knowledge in networking and system design.
* Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.
* Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, Open Path, Feenics, HID, Phoenix and other industry players is a plus.
* Experience deploying a VMS and cameras from the ground up.
* Understanding of network and POE requirements for physical security.
* Knowledge and recent experience with programming and APIs is preferred.
* Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.
* Develop a strong understanding of Motorola Solutions Video and/or Access Control products
* Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
* Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
* Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.
* Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.
* Excellent presentation skills.
* High School diploma, Technical Certificate, or Bachelor's degree in Engineering, IT, or Technology, or 5 years of experience working in an IT, and Technology environment required.
* Legal authorization to work in the U.S. Employer work permit sponsorship is not available for this position.
* Incentive Bonus Plans
* Medical, Dental, Vision benefits
* 401K with Company Match
* 10 Paid Holidays
* Generous Paid Time Off Packages
* Employee Stock Purchase Plan
* Paid Parental & Family Leave
* and more!
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