Network Support Specialist III

Under limited supervision, performs technical work to assist with administration and support of the County’s local and wide area network systems. Work involves monitoring operations of critical equipment, reviewing log files and reports, assisting technicians with problem resolution, installing hardware/software, and reviewing and modifying hardware/software configurations. Work also involves maintaining system standards and network documentation, monitoring available resources for product updates and service notices, monitoring the firewall for possible intrusions, updating the Intranet web site, and performing other related tasks.

Serves as the Network Engineer in the Network Engineer’s absence. Reports to the Network Engineer.

This is advanced work providing technical services and assistance to information system users. The Network Support Specialist III is distinguished from the Network Support Specialist II by providing more advanced technical skills, coaching, training, mentoring of more junior networking staff, and experience and by providing solutions to a broader range of technically complex problems across the County’s systems.

This position is essential. Personnel occupying this position may be scheduled to work regardless of weather conditions and/or when general County offices are closed.

• Monitors operations of critical equipment: reviews critical application log files and reports; reviews help desk tickets and error reports and takes appropriate actions; monitors and analyzes network traffic.
• Configures, maintains and administers local area network (LAN) and wide area network (WAN) systems: installs switches, routers, wireless access points, and other hardware; installs operating systems, firmware, and other software; reviews and modifies hardware/software configurations; installs, tests, and repairs network cables and telephone cables; installs updates to software applications; conducts scheduled preventive maintenance of equipment.
• Provides technical support, information, and assistance to system users in the operation of network systems, printers, hardware, or software: assists technicians with problem resolution; provides firewall software support.
• Consults with the Network Engineers, directors, County staff, and vendors to review projects/activities, review/resolve problems, and receive advice/direction; participates in staff meetings.
• Assists in the development of, and maintains, system standards and network documentation.
• Monitors available resources to obtain product updates and service notices.
• Determines resource(s) utilization; maximizes current resources; predicts future growth needs based on historical and current data.
• Works with users to ensure proper performance of the network and to resolve problems.
• Installs hardware and software and configures as necessary.
• Enters information into Track-IT ticketing software.
• Monitors inventory levels of equipment, supplies, tools, and other materials: ensures availability of adequate materials to conduct work activities; initiates requisitions for new/replacement items; obtains competitive price quotes.
• Maintains logs/documentation of work activities, computer operations, system modifications, maintenance activities, installations, system configurations, procedures, and other activities.
• Prepares or completes various forms, reports, correspondence, purchase orders, flow charts, user manuals, usage/bandwidth documentation, lists, schedules, presentations, or other documents.
• Receives various forms, reports, correspondence, help desk tickets, error reports, network documentation, user manuals, product specifications, web pages, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
• Maintains a working knowledge of various networking hardware including Cisco and Meraki switching.
• Maintains a working knowledge of Microsoft Azure AD, and possesses the ability to integrate SSO applications into our product portfolio as necessary.
• Maintains an awareness of new products, technologies, trends, and advances in the profession; reads professional manuals and…