SME; Public Safety​/RMS SME

Overview

SME (Public Safety / RMS SME)

Work location:

mostly remote with the exception of first and last meeting on site.

The SME Business Analyst (Public Safety/RMS SME) will play a critical role in supporting the planning, analysis, and implementation of a comprehensive Records Management System (RMS) for law enforcement and public safety agencies. This individual must possess in-depth subject matter expertise in police administration, including working knowledge of authority language, regulatory frameworks, law enforcement workflows, and incident reporting systems. The ideal candidate will act as a liaison between technical teams, agency stakeholders, and vendor partners to ensure requirements are fully aligned with operational and compliance needs across all phases of the RMS modernization lifecycle.

• Lead business process analysis for public safety departments with a focus on law enforcement operations, records workflows, and statutory compliance.
• Analyze current-state RMS functionality and translate authority-based requirements into clear and actionable technical documentation.
• Interpret and apply local, state, and federal policy or legal mandates as they relate to RMS functionality, records retention, data access, and security.
• Collaborate with internal teams, client stakeholders, and vendors to develop and validate system requirements, test scenarios, and implementation strategies.
• Support the development of functional and technical documentation, including use cases, business rules, and data mapping aligned with law enforcement terminology.
• Advise on change management and training efforts to support successful RMS adoption by sworn and civilian personnel.
• Participate in stakeholder workshops, governance sessions, and user acceptance testing as a subject matter resource for law enforcement systems.
• Ensure that all recommendations and system improvements consider CJIS compliance, agency reporting obligations, and operational impact.

• Bachelor's degree in Criminal Justice, Public Administration, Information Systems, or related field (Master's preferred).
• 7+ years of experience as a Business Analyst or SME supporting law enforcement or public safety IT systems, including RMS or CAD systems.
• Deep knowledge of law enforcement Records Management Systems (RMS) and best practices.
• Demonstrated expertise in police administrative processes, reporting standards, and public records management.
• Strong understanding of authority language (e.g., statute references, procedural language, command structures).
• Ability to benchmark Henrico's processes against industry standards and help define functional requirements.
• Experience working with government agencies or large-scale RMS/CAD implementations is highly preferred.
• Excellent communication skills with the ability to interface confidently with both technical and non-technical audiences.
• Familiarity with project methodologies such as Agile or hybrid models in government IT environments.

• CBAP (Certified Business Analysis Professional)
• PMP (Project Management Professional)
• Certifications in public safety or law enforcement systems (e.g., NIBRS, CJIS training)