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HelpDesk/Support Technical Support

Hybrid Tier 1 Helpdesk Specialist – IT Support

Job in Virginia, St. Louis County, Minnesota, 55792, USA
Listing for: The Hanover Research Council
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 50000 - 60000 USD Yearly USD 50000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading research and analytics firm seeks a Tier 1 Helpdesk Support Specialist to provide crucial IT support to end users. This hybrid role involves serving as the first point of contact for helpdesk inquiries, basic troubleshooting of technical issues, and user guidance. Candidates should have a high school degree, strong communication skills, and a willingness to learn. Excellent customer service is required, and training will be provided.

This position offers a competitive compensation range of $50,000 - $60,000, along with benefits including paid time off and health coverage.
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