Call Order Response Manager

Why AIS?

When you join AIS, you're joining a mission‑driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry‑leading experts, in an environment that fosters innovation, drives client success, and empowers our team to make a lasting impact. As an employee‑owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.
• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
• Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.
• Mission‑Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

At AIS, we're looking for more than just skills – we're seeking driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

This position is contingent upon contract award. We are currently pursuing a proposal and are seeking qualified candidates to include in our submission and identify candidates for future hiring needs on the program once awarded.

At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Principal Technical Writer.

• Core Knowledge &
  
  Skills:
  
  Expert in global documentation standards, advanced tools, and emerging technologies.
• Work & Complexity: Directs enterprise‑wide documentation strategies; manages multiple large‑scale initiatives; drives innovation in content delivery and automation.
• Quality & Independence: Establishes organizational benchmarks for clarity, usability, and compliance; ensures consistency across global teams.
• Teamwork & Communication: Leads cross‑functional and global documentation teams; mentors senior leaders; fosters collaboration and knowledge sharing at scale.
• Consulting & Engagement: Provides strategic consulting to executives; shapes documentation policies; influences industry best practices through thought leadership.

As your initial project assignment, you will support the unique needs of our client as a Call Order Response Manager.

The Call Order Response Manager plays a critical role in ensuring quality responses are created for customer requests on a large government contract. The ideal candidate has the ability to understand enterprise systems from the end users' point of view in order to ensure compelling and complete call order responses that match the mission. With experience in supporting contract operations by ensuring compliance, managing schedules, and driving effective communication across delivery teams, this position requires expertise in proposal writing and schedule management, along with strong organizational and analytical skills.

Top Secret clearance with SCI eligibility is required.

This is a proposal‑based position; employment is contingent upon contract award and funding availability.

• Create and manage call order response schedules with multiple teammates to ensure compelling and compliant responses that are on time.
• Manage multiple call order responses in flight at the same time.
• Edit call order responses to ensure they are technically sound and free of errors.
• Develop and maintain best practices and templates focused on client call order responses.
• Engage clients early and often to elicit requirements and ensure rapid response once requests are formally made.
• Assist with strategic Organizational Change Management (OCM) initiatives to ensure clients understand an enterprise ecosystem and the benefits of using such a system.
• Collaborate with CO Delivery Teams to ensure timely and accurate responses to requirements.
• Support proposal development and compliance activities.
• Monitor progress to ensure deadlines, standards, and cost targets are met.
• Recommend major changes impacting short‑term project growth and success.

• Edu…