Business Analyst

Job Title: Business Analyst

Location: Richmond, VA (Hybrid - 3 Days Onsite)

Duration: 6+ Months

• Currently is using a COTS application called MLO that is supplied by System Automation (SA).
• Most of our processes are built around MLO.
• Recently SA announced that MLO would be end of life in 2 years and wants to standardize their user base on their new product, Evoke.
• It is on state contract.
• Evoke is a low‑code Software as a Service (SaaS) offering. It has workflow capabilities that MLO does not.
• We have met with SA and supplied enough information so that they could provide a high‑level quote.
• We are looking into breaking this project into 2 phases.

would be a lift and shift where we might add some functionality if it makes sense but would not lose any functionality.

The goal is that staff can do the same tasks they did before migration even if they are doing it a different way.

would be additions to Evoke that were not included in Phase 1.

We do not have a BA on staff so we will need this person to document our current state (we should have most of this information) and our desired future state.

We would then need the BA to assist Procurement with ensuring the requirements are included in the SOW.

• Conduct project initiation activities to identify current and future state requirements.
• Work with business and Information Systems staff to determine needs and produce a Requirements Definition document that completely and clearly defines the requirements within the established timeframe.
• Ensure documented requirements are clear, concise, complete, and meet established agency guidelines and standards.
• Assist with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy‑to‑use, and repeatable format.
• Assist DHP's Procurement team to translate requirements that will be incorporated into a Statement of Work (SOW).

• Knowledge of COTS applications and platforms – Required 4 Years.
• Knowledge of SaaS applications and platforms – Required 2 Years.
• Extensive experience in business analysis, requirements documentation, system development life cycle, and agile application development – Required 4 Years.
• Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively – Required 8 Years.
• Extensive experience defining and documenting business processes and mapping or developing processes in a new system – Required 8 Years.
• Experience conducting meetings and documenting project decisions – Required 8 Years.
• Ability to successfully participate in a project team, help foster a team environment, and effectively communicate both orally and in writing – Required 8 Years.
• Experience with COTS applications and migrating to a Low‑Code software as Service (SaaS) application – Highly desired 2 Years.
• Experience/knowledge with the VITA Procurement process or similar experience – Nice to have 2 Years.
• General knowledge of VITA and their governance of agencies such as DHP – Nice to have 2 Years.
• Experience/knowledge of professional licensure such as medical licenses – Nice to have 2 Years.