Desktop Support Technician

Job Summary

We’re looking for a Desktop Support Technician to handle day‑to‑day end‑user support, basic incident tickets, and routine workstation/laptop setup. This is a hands‑on, customer‑facing role focused on troubleshooting desktop issues, imaging and deploying devices, and assisting with general desktop‑related tasks. No advanced engineering or systems administration is required, but solid technical fundamentals, responsiveness, and good communication with end users are essential.

• Respond to and resolve basic incident tickets related to desktop hardware, software, and peripherals.

• Install, configure, and image workstations and laptops according to standard company builds.

• Assist with desktop‑related exercises such as moves/adds/changes, hardware swaps, and small rollout projects.

• Troubleshoot issues related to operating systems, standard applications, printers, and network connectivity at the desktop level.

• Escalate more complex issues to senior IT staff or specialized teams as needed, providing clear documentation.

• Maintain accurate records of work performed using the ticketing system.

• Provide friendly, professional support to end users and communicate status and next steps clearly.

• 1–3 years of experience in desktop support / help desk or similar IT support role.

• Working knowledge of Windows workstations (and/or macOS, depending on environment) and common office applications.

• Experience imaging and deploying laptops/desktops using standard tools or scripts.

• Basic understanding of PC hardware, peripherals, and network connectivity (Wi‑Fi, Ethernet).

• Familiarity with at least one ticketing system (Service Now, Jira, Zendesk, etc.) preferred.

• Strong customer service mindset, clear communication skills, and ability to follow established procedures.