Client Engagement Manager

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Shockoe is looking for a Client Success and Sales Enablement Lead to deliver high-quality client-facing content and compelling engagement strategies that drive revenue growth, strengthen client relationships, and ensure strategic alignment across marketing, sales, and delivery functions

Outcomes and Objectives:

• Deliver consistent, strategically positioned marketing and sales collateral that supports business development and brand clarity
• Provide efficient, high-quality sales enablement support, including timely, tailored RFI/RFP responses
• Identify new client opportunities through proactive research, relationship insights, and portfolio alignment
• Maintain and grow client satisfaction, resulting in increased retention, referrals, and long-term partnerships
• Drive revenue expansion within existing accounts through strategic positioning, cross-sell, and upsell efforts
• Lead and execute high-impact strategic engagements that demonstrate thought leadership, deliver client value, and translate into long-term relationships

Responsibilities:

• Review and refine marketing material created by our external marketing partners
• Create and then continuously improve and evolve standard capability decks and sell sheets based on client feedback and industry trends
• Create and customize sales pitches, RFI responses, and RFP responses tailored for individual opportunities
• Ability to have expertise in Shockoe’s portfolio and strategic positioning
• Maintain a standardized content and contract library
• Create, customize, and present client business reviews
• Regularly interact with strategic clients to monitor current state, work in flight, and potential future work
• Execute against the committed strategy work
• Proactively monitor various signals to identify opportunities and risks (ex: app reviews) with current accounts and dormant clients
• Create and coordinate feedback loops between client leadership and internal teams

Competencies and Experience:

• 3 years of experience in a consultative and/or technology environment
• Strategic thinker and proactive problem solver with a strong attention to detail
• Exceptional written and verbal communication skills and strong team collaborator
• Has marketing, business, and tech acumen
• Excellent time management and prioritization skills
• Versatile and adaptive with a continuous improvement mindset
• Experience influencing stakeholders while maintaining client empathy

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Sales, General Business, and Customer Service
• Industries Software Development

Referrals increase your chances of interviewing at Shockoe by 2x

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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