Technical Support Specialist

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Dahlgren, VA.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

This position is contingent on contract award.

Technical Proficiency:

• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, trace route, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

• Cybersecurity principles, threats, and vulnerabilities
• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

• Risk management processes (assessment and mitigation)
• Incident data analysis and trend identification
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Standard Operating Procedure (SOP) development and maintenance

• Clearance:
  Must possess and maintain an active Secret Clearance
• Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
• IAT I Certification: A+, Network+, SSCP, CND, OR CCNA

• IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.

As a federal contractor, CSA will abide by the client’s infectious disease protocols.

WE BELIEVE great companies know who they are and what they stand for. CSA’s common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people—so they are inspired to solve our clients’ toughest challenges. It’s no secret, we owe the past 18 years of our success to our outstanding and ambitious team members.

To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.

We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.

Be a part of CSA … do great things!

CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to  Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We’re an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.

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