IT Support Specialist

Join to apply for the IT Support Specialist role at Tek Synap
.

Tek Synap is a fast‑growing high‑tech company dedicated to providing comprehensive, well‑planned information management solutions for our Federal Government customers.

• Plan, deliver, and support customer IT services, including installation, troubleshooting, user assistance, and training.
• Diagnose and resolve customer‑reported incidents involving hardware, software, and network systems.
• Analyze user requirements and IT processes to enhance efficiency and service delivery.
• Research, identify, and report trends and patterns of recurring technical problems; recommend process or technical improvements.
• Develop, update, and maintain problem‑tracking databases and knowledge repositories.
• Install, configure, troubleshoot, and maintain IT hardware, software, and peripheral equipment.
• Perform system and data backup and recovery operations.
• Develop user‑training materials and conduct end‑user computing and information systems training sessions.
• Consult with users to identify IT needs and requirements; conduct feasibility studies and trade‑off analyses to determine optimal solutions.
• Prepare business cases and implementation plans for IT service improvements.
• Ensure rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.

• Secret – IT‑I (Tier 5/SSBI) Critical Sensitive Clearance.
• DoD 8570 IAT Level II Baseline Certification, such as:
  • COMPTIA Security+ CE
  • Cisco Certified Network Associate (CCNA)
  • COMPTIA Cybersecurity Analyst (CySA+)
  • Global Information Assurance Certification (GIAC) Global Industrial Cyber Security Professional (GICSP)
  • Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
  • Certified Network Defender (CND)
  • Systems Security Certified Practitioner (SSCP)
• Google Cloud Platform certification:
  • Google Associate Cloud Engineer
  • Google Professional Cloud Architect
• Cloud or systems certification:
  • AWS Certified Cloud Practitioner
  • AWS Certified Security – Specialty
  • AWS Certified Solutions Architect – Associate
  • AWS Certified Solutions Architect – Professional
  • AWS Certified Sys Ops Administrator
  • Microsoft Certified Azure Administrator Associate
  • Microsoft Certified Azure Solutions Architect Expert
  • Microsoft Certified Azure Security Engineer Associate
  • Oracle Cloud Infrastructure Cloud Operations
  • Red Hat Certified Engineer
  • Red Hat Certified System Administrator
• Six (6) years of progressive experience in the field of Information Processing.
• Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
• Two (2) years of hands‑on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.

• Three (3) years hands‑on experience supporting Department of Defense (DoD) IT hosting solutions.
• Experience administering Windows and Linux operating systems in large enterprise environments.
• Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
• Strong analytical and problem‑solving skills, with the ability to analyze problems, identify root causes, communicate to management, and implement effective solutions in a timely manner.

• Location:
  
  Remote
• Type of environment:
  Remote
• Noise level:
  Medium
• Work schedule:
  
  Day shift Monday – Friday; may be requested to work evenings and weekends to meet program and contract needs.
• Amount of travel: 10%

The employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds.

The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• U.S. Citizen
• Secret Clearance

We offer a competitive benefits package…