Field Service Technician; Hard Rock Hotel & Casino, Bristol

Field Service Technician (Hard Rock Hotel & Casino, Bristol)

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NRT is one of the 50 Best Managed Companies and a Fin Tech leader. We provide next‑generation commerce and information‑enabling experiences for enterprise customers worldwide, including secure payment systems, gaming kiosks, AML compliance tools, digital gamification, and more. We work with casinos across the globe and offer competitive salary, group benefits, career advancement opportunities and a dynamic work environment. Learn more at

In this position, you will spend most of your time in the field diagnosing or repairing ATM and multi‑function cash handling (TITO Kiosk) devices at Hard Rock Hotel & Casino Bristol in VA. Experience with ATM’s (specifically Diebold Nixdorf), similar equipment, slot machines, and Microsoft OS software would be a plus.

• Work a flexible schedule including nights, weekends, overtime, or flex shifts, and may need to stay at the casino full shift.
• Diagnose, repair, or replace hardware components; clean and adjust mechanical components; configure and install software.
• Perform trouble‑shooting with detailed analysis of hardware and software issues using available diagnostic tools.
• Conduct routine checks per preventative maintenance procedures and refill consumables such as receipt paper as directed.
• Install, move, add, change, or remove hardware and software products and components for ATMs and cash handling equipment.
• Instruct and train customers on usage and operation of installed hardware and software.
• Maintain commitment to customer satisfaction and provide timely follow‑up to customer concerns and requests.
• Receive briefing for incidents and orders from dispatch; update dispatch of unforeseen issues; provide detailed debriefing on all performed activities; proactively inform customers about actions taken.
• Observe technical or process problems, proactively inform about potential issues and offer improvement suggestions.
• Use corporate knowledge‑sharing tools and processes; contribute to the knowledge base.
• Participate in regular hardware and software training (on‑the‑job, classroom, web‑based) and receive certification after relevant tests.
• Provide timely and accurate dispatch information and produce administrative reports, including service reports, expense reports, time and attendance records.
• Protect company tools, test equipment, proprietary software, and documentation.

• College education and/or certification in technology areas.
• 1–2 years of experience repairing ATMs, computer electronics with hardware and software components, or cash handling equipment; experience with slot machines is a plus.
• Diebold Nixdorf certification and/or experience is a plus.
• Demonstrate quality technical, electronic repair, and maintenance skills.
• Excellent diagnostic and problem‑solving skills.
• Understanding of diverse computer systems and networks, including MS Windows environments.
• Professionalism and appearance.
• Team orientation and positive, customer‑focused attitude.
• Effective communication, verbally and in writing.
• Ability to interpret and understand technical documentation.
• PC literacy and good knowledge of relevant tools and methods.
• Experience in servicing NRT Quick Jack products or other casino ticket redemption products is a plus.

• Carry and lift tool kits and parts weighing up to 50 lbs.
• Require bending, squatting, walking, standing, or sitting for extended periods.
• Exposure to secondhand tobacco smoke within the casino environment.
• Noise level in the casino environment is moderate to loud.
• Applicants must undergo thorough vetting, including background checks, credit checks, and necessary casino licensing requirements.

NRT would like to thank all applicants for applying, but only those who are best suited for the position will be contacted.

NRT is an equal‑opportunity employer. We recruit and select applicants solely on the basis of their qualifications, prioritizing the best‑qualified person for the job. NRT does not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, or any other status protected by applicable law.

NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates during all aspects of the selection process.