Software Asset Management; SAM ServiceNow Architect

Software Asset Management (SAM) Service Now Architect

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Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Continental US

CACI is seeking a highly skilled and experienced Software Asset Management (SAM) Service Now Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program to lead the design, implementation, and maintenance of our SAM solution within the Service Now platform. The ideal candidate will possess deep expertise in Service Now SAM Pro, software licensing models, and IT asset management best practices.

This role will be responsible for translating business requirements into technical solutions, ensuring data accuracy and integrity, and driving continuous improvement of our SAM processes. You will collaborate closely with cross‑functional teams, including IT Operations, Procurement, Finance, to optimize software investments and mitigate compliance risks.

• Serve as a subject matter expert for Service Now SAM Pro modules, aligning with business requirements and industry best practices.
• Configure and customize Service Now SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting.
• Provide guidance to developers, engineers and administrators regarding SAM Pro configuration, customization and usage.
• Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures.
• Integrate Service Now SAM Pro with other Service Now modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance).
• Oversee data migration and cleansing activities to ensure data accuracy and integrity within the SAM system.

• Analyze existing SAM processes and identify areas for improvement.
• Develop and implement streamlined SAM workflows and procedures to optimize efficiency and reduce costs.
• Collaborate with stakeholders to define and document SAM policies and procedures.
• Drive adoption of SAM best practices across the organization.

• Provide expert guidance, support and development of compliance reports and dashboards to track software license usage and identify potential compliance gaps.
• Provide oversight, guidance and support for regular audits on software assets to ensure compliance with licensing agreements.
• Work with vendors and internal stakeholders to resolve licensing issues and gaps in data.
• Stay up‑to‑date on software best practices, industry trends, and regulatory requirements.

• Provide technical guidance and mentorship to other team members.
• Troubleshoot and resolve complex issues related to Service Now SAM Pro.
• Stay current on Service Now platform updates and new features and evaluate their potential impact on our SAM solution.
• Participate in Service Now platform upgrades and maintenance activities.

• Ability to obtain and maintain a Secret clearance
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
• 3+ years of experience implementing and configuring Service Now SAM Pro.
• Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
• Experience with software discovery tools and techniques.
• Experience with data analysis and reporting.
• Deep understanding of Service Now SAM Pro functionality and configuration options.
• Strong knowledge of software licensing models and compliance requirements.
• Proficiency in Service Now scripting (e.g., JavaScript).
• Experience with Service Now integration technologies (e.g., REST APIs, web services).
• Excellent analytical and problem‑solving skills.
• Strong communication and…