ServiceNow Solutions Architect - HR Service Delivery

Are you an experienced Service Now HR Service Delivery Solutions Architect who’s passionate about using technology to transform how organizations support their people? Do you thrive in a collaborative, remote-first environment and enjoy helping shape both solution strategy and platform growth?

Servos is looking for an experienced HRSD Solutions Architect to help grow our HR practice on Service Now while also leaning into our expanding Customer Workflows footprint!

Location:

Wherever you are (Remote)

• A Service Now Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (App Engine)
• A virtual team throughout the United States with headquarters in Virginia
• Devoted to doing the right thing for our clients and team by leading with a human-first culture
• An experienced team of consultants who are dedicated to having fun and adding value
• Open minded and always welcoming new ideas and approaches

• A highly experienced Service Now Consultant with proven experience in both the design and execution of Service Now implementations
• Packing at least 6 years of Service Now architecture, development, and integration experience
• Experienced in Service Now's HR Service Delivery, Employee Center, and Integration Hub or REST/SOAP Web Services
• Responsible for designing, implementing, and managing Service Now solutions for large scale projects
• A mentor and advisor to technical consultants and clients
• Client‑centric with strong communication and presentation skills as well as a dedication to building long‑standing partnerships
• A Service Now Certified System Administrator (CSA) & Certified Implementation Specialist for HRSD (CIS‑HRSD) and preferred to be a Certified Application Developer (CAD)
• Passionate about doing the right thing, no matter how many times it takes
• An adventurer who wouldn’t mind traveling up to 20% of the time

• Engage as a primary architect on projects to set architectural direction and lead/support the development team to implement client solutions with Service Now configurations, integrations, and custom development.
• Participate in and/or lead design workshops, development, testing and deployment activities with some of Service Now’s top enterprise and public sector customers
• Be responsible for front to end solution being delivered on the Service Now platform
• Develop a keen understanding of the solutions we implement and our customer’s business
• Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers
• Support business development and pre‑sales activities as the technical lead / architect
• Provide expert level support and technical mentoring to implementation team
• Respond to Request for Information/Proposal documents
• Be an expert in Service Now best practices and the products we implement

• A family first culture with unlimited PTO after your first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with other Service Now experts who truly believe in teamwork and changing the world