LogicMonitor Engineer

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Position at Windward Consulting:
Windward Consulting is an Elite Service Now Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies.

Since our inception in 1997, Windward has supported over 500 clients worldwide and completed more than 3,500 projects.

Our dedication to excellence is reflected in industry-leading metrics: a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

We are looking for a high-caliber, multidimensional Logic Monitor Engineer (Federal Support) to provide resident engineering support for a federal government customer. Successful candidates will have a strong background in monitoring technologies, Logic Monitor platform administration, and cloud infrastructure. Efforts will include workflow automation, business process optimization, integration with Service Now, and day-to-day operations support. Solutions Consultant must have deep experience in monitoring principles, distributed systems, automation, and the Logic Monitor platform.

• Logic Monitor Certified Associate (LMCA)
• 3+ years of hands‑on experience with major cloud platforms such as AWS and/or Azure
• 5+ years supporting modern server operating systems (Linux/Windows)
• Strong knowledge of application and system software monitoring principles and practices
• Experience with Logic Monitor, specifically:
• Proficiency in LM Envision
• Experience with Logic Modules
• Alert tuning best practices
• Using Logic Monitor REST API for automation and integration
• Building and customizing dashboards
• Log analysis using LM Logs
• Group structure design for monitored resources
• Experience with Service Now integration and automation workflows
• Understanding of infrastructure monitoring principles and distributed environments
• Ability to analyze and understand complex technical systems and web application architectures
• Familiarity with software version control systems
• Excellent interpersonal skills and ability to establish and maintain credibility as a monitoring expert

• Logic Monitor Certified Professional (LMCP)
• Administration experience with other monitoring tools, such as Dynatrace, Splunk, Extrahop, Moogsoft, Broadcom APM, Spectrum Microfocus Operations Orchestration
• Experience supporting federal government customers
• Experience in resident engineer roles or embedded support teams
• Experience with ITIL practices and service management frameworks

Location: Remote

Travel Required: None

Windward Consulting strives to attract and retain the best individuals and provides an environment where they can grow professionally and build a rewarding career. We continually strive to create a work‑life balance and offer benefits that enhance the compensation package. Benefits include Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, with an option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, and a 401(k) plan with company match.

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Windward Consulting Group, Inc. (Windward) provides equal employment opportunity without regard to an applicant’s color, race, sex, pregnancy, national origin, age, disability, religion, marital status, genetic information, veteran status, or any other characteristic protected by federal, state or local law. We will consider this application active for 90 days after receipt. Thereafter, you must reapply if further interested in employment.