NCIS Help Desk Analyst Tier 1 | Active Secret clearance

Responsibilities for this Position

Location: USA VA Quantico

Full Part/Time: Full time

Job Req: RQ211235

Type of Requisition: Pipeline

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other

Required:

None

Job Family: Technical Support Services

Job Qualifications:

Skills: Help Desk Support, IT End User Support, IT Help Desk

Certifications: None

Experience: 2+ years of related experience

US Citizenship

Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Analyst Tier 1 pe what's next for mission-critical government projects while shaping what's next for your engineering career.

This position is pending funding.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter‑terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non‑combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

As a Help Desk Analyst Tier 1, the work you’ll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

• Initiate and resolve service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem‑solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 1 must have:

• Security Clearance Level: Active Secret clearance.
• Required Experience: 2+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• Required
  
  Certifications:
  
  Security+ CE
• Education: High School Diploma. AAS Preferred.
• Location: Onsite at Quantico, VA
• Position Availability: Position is pending funding.
• US Citizenship required

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award‑winning culture of innovation and a military‑friendly workplace

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

The likely hourly rate for this position is between $22.52 – $30.46. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA VA Quantico

Total Rewards at GDIT:

Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the…