Senior ServiceNow ITOM Engineer

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Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Continental US

* *
* The Opportunity

CACI is seeking a Service Now ITOM Engineer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations.

CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

Responsibilities

In this role you will coordinate with the Government and the Service Now CMDB Architect to design, implement, and configure Service Now Information Technology Operations Management (ITOM) capabilities as CACI’s selected automated network discovery tool. You will participate in enterprise discovery workshops with Government stakeholders to make key decisions impacting execution of the Configuration Management Database (CMDB) system and project and to facilitate any required policy changes.

You will then implement, configure, deploy, and maintain Service Now ITOM with an integration to Axonius. You will also contribute to contract deliverables including test plans, CMDB Solution Strategy, Architecture Plan, and a security assessment.



The Ideal Candidate Will Bring

• A strong understanding of Service Now ITOM Discovery, CMDB, and Service Mapping capabilities.
• A strong understanding of ITSM and ITIL.
• A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Experience implementing business processes, capability needs, business requirements, and business information models.
• Experience analyzing data and data relationships across an organization’s business areas.
• Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.
• Familiarity with Agile Scrum methodologies.
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint.

• Active DoD Secret Clearance or U.S. Citizenship with the ability to obtain
• 15+ Years relevant experience (a Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• Experience with Service Now ITOM Discovery, CMDB, and Service Mapping capabilities.
• Experience creating IRE reconciliation policies and business rules.
• At least one of the following certifications:
• Certified Service Now Administrator
• Certified Service Now Developer
• Effective communicator at all levels, both written and verbal
• Must have a DoD 8570 certification (Security) or be willing to obtain within 60 days of employment.

• Axonius Platform experience
• Asset Management experience
• An active DoD Top Secret or higher clearance
• JavaScript/Angular
  
  JS development experience.
• Experience developing Powershell and / or Python scripts
• System integration experience using web services and other web-based technologies such as XML, JSON, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Agile or Scrum Master Certification
• Acts independently to expose and resolve problems
• Experience working in the Department of Defense