Site Reliability Engineer; SRE & Support

Site Reliability Engineer (SRE) & Support

5-7

Full-Time

Skan.ai is a leading process intelligence software company that empowers enterprises to optimize operations through AI-driven insights. We help organizations uncover how work gets done and transform processes for measurable impact.

We are seeking a dedicated and proactive Site Reliability Engineer (SRE) & Support Specialist to ensure the robust health, stability, and availability of our infrastructure across all customer environments. This role is critical for maintaining optimal uptime for our core Skan components (VA, Cloud, and Gateway) and will serve as the primary technical point of contact for customers regarding technical issues, incidents, and service requests.

• Maintain the overall health, stability, and 24/7 availability of infrastructure across all customer environments.
• Proactively set up, monitor, and automate internal alerts and monitoring processes to ensure continuous oversight of system performance.
• Proactively resolve or escal... (the full textual content of the list items should be continued here)

• 3-5 years in an SRE, Dev Ops, System Administration, or Technical Support role, preferably in a cloud-native environment.

• Experience with monitoring and alerting tools such as Prometheus, Grafana, Nagios, or the ELK Stack.
• Proficiency in Linux/Unix operating systems and command-line tools.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Understanding of containerization technologies like Docker and Kubernetes.
• Scripting skills for automation using Python, Bash, or similar languages.
• Knowledge of networking concepts and troubleshooting.
• Basic database administration skills.

• Problem-Solving:
  Strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.
• Proactive Mindset:
  Ability to anticipate problems and implement preventive solutions before they escalate into incidents.
• Customer Service: A strong commitment to providing excellent customer service and technical support to both internal and external stakeholders.
• Communication:
  Excellent verbal and written communication skills for effective interaction during incident management.

At Skan, we foster a culture of innovation, continuous learning, and customer success. If you’re a proactive problem-solver eager to ensure the stability and reliability of enterprise-level infrastructure, we’d love to hear from you.