NCIS Help Desk Analyst Tier I | Top Secret clearance

Responsibilities for this Position

Location: USA VA Quantico

Full Part/Time: Full time

Job Req: RQ205470

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able to Obtain: Top Secret

Public Trust/Other

Required:

None

Job Family: Technical Support Services

Job Qualifications:

Skills: Help Desk Support, IT End User Support, IT Service Desk

Certifications: CompTIA Security+ CE | CompTIA - CompTIA

Experience: 2 + years of related experience

US Citizenship

Required:

Yes

Transform technology into opportunity as a Help Desk Analyst Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on Help Desk Analyst Tier I joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter‑terrorism (CT), counter‑intelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non‑combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

• Initiate and resolve service request/problem incidents
• Track IT equipment and ensure database is up‑to‑date
• Consult with the user community to resolve technical problems and answer queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem‑solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed

• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 2+ years of IT support experience in a Help Desk environment
• Experience with Remedy or other ITSM tools
• Required
  
  Certifications:
  
  Security+ CE
• Education: High School Diploma
• Location: Onsite at Quantico, VA
• US Citizenship required

• Experience with Active Directory

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#NCIScareers

The likely hourly rate for this position is between $21.82 - $28.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA VA Quantico

Additional Work Locations:

Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other…