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ServiceNow Developer

Job in Virginia, St. Louis County, Minnesota, 55792, USA
Listing for: Jpgovsolutions
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
DMV (Washington DC, Maryland, and Virginia)

Clearance: Top Secret or Secret with T5 Investigation

The successful candidate will leverage their Service Now integration and development experience to maintain and expand the customer’s environment.

  • Lead IT Service Management (ITSM) integration with Service Now, including development and implementation to meet design specifications using best practices and out-of-the-box functionality.
  • Assist the Service Now team, service management personnel, enterprise architect, and Code 104 in implementing and sustaining Service Now modules.
  • Collaborate with key stakeholders within Code 104, Department 10, and the Service Now functional analyst to ensure successful implementation, rollout, and sustainment.
  • Support the development of Service Now modules and integrations with other enterprise systems, following industry best practices.
  • Develop complex workflows and new data tables within Service Now to support ongoing work.
  • Generate reports and dashboards within Service Now and create Knowledge Articles for documentation.
  • Perform operational support, system administration duties, and address configuration changes within Service Now.
  • Coordinate testing activities using the Service Now Test Administration Suite.
  • Triage support issues, manage the backlog of incidents and defects, and provide end-user support for developed applications.
  • Develop plans for Service Now deployment, integrating outputs into an Enterprise ITSM customer interface.
  • Familiarity with the Enterprise Configuration Management Data Base (CMDB) and extending Service Now’s CMDB capabilities.
  • Design and develop ITSM solutions for Code 104 business areas, including IT operations, asset management, cybersecurity, and customer service functions.
  • Analyze user requirements, design digital tools and applications, and develop, test, and deploy high-quality software solutions.
  • Collaborate with cross-functional teams, including project managers, UX/UI designers, and QA, throughout the development lifecycle.
  • Debug, troubleshoot, and optimize applications, ensuring adherence to coding standards and best practices.
  • Maintain technical documentation, participate in Agile methodologies, and stay updated on industry trends.
  • Provide technical support, gather stakeholder feedback, and recommend updates or new technologies.

Required Experience, Skills, & Technologies

  • Bachelor’s degree in computer science, information technology, or an equivalent technical field.
  • At least 10 years of experience in designing and implementing ITSM solutions.
  • Certifications:

    CSWF Level IAT-III, CASP+CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
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