IT Support Specialist

IT Support Specialist

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• Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training.
• Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
• Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
• Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
• Develops, updates, and maintains problem tracking databases and knowledge repositories.
• Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
• Performs system and data backup and recovery operations.
• Develops user training materials and conducts end-user computing and information systems training sessions.
• Consults with users to identify IT needs and requirements; conducts feasibility studies and trade‑off analyses to determine optimal solutions.
• Prepares business cases and implementation plans for IT service improvements.
• Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.

• Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance

• DoD 8570 IAT Level II Baseline Certification
  • COMPTIA Security+ CE
  • Cisco Certified Network Associate (CCNA)
  • COMPTIA Cybersecurity Analyst (CySA+)
  • Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
  • Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
  • Certified Network Defender (CND)
  • Systems Security Certified Practitioner (SSCP)
• One of the following Google Cloud Platform
  • Google Associate Cloud Engineer
  • Google Professional Cloud Architect
• One of the following cloud or systems certifications
  • AWS Certified Cloud Practitioner
  • AWS Certified Security - Specialty
  • AWS Certified Solutions Architect - Associate
  • AWS Certified Solutions Architect - Professional
  • AWS Certified Sys Ops Administrator
  • Microsoft Certified Azure Administrator Associate
  • Microsoft Certified Azure Solutions Architect Expert
  • Microsoft Certified Azure Security Engineer Associate
  • Oracle Cloud Infrastructure Cloud Operations
  • Red Hat Certified Engineer
  • Red Hat Certified System Administrator

• Six (6) years of progressive experience in the field of Information Processing.
• Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
• Two (2) years of hands‑on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.

• Three (3) years hands‑on experience supporting Department of Defense (DoD) IT hosting solutions.
• Experience administering Windows and Linux operating systems in large enterprise environments.
• Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
• Strong analytical and problem‑solving skills Proficiency in problem‑solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”).

This nondiscrimination policy extends to all terms, conditions, and privileges…