Customer Success Manager - Federal

Overview

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1

Kosmos platform. The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver onboarding, support, and expansion outcomes. This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

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Kosmos enables secure, user-controlled digital identities for citizens, customers, and work forces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management  are trusted by leading organizations across government, telecom, retail, banking, and tech, and are expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

• Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption
• Drive user engagement and manage project milestones through onboarding, enablement, and early usage
• Serve as the primary point of contact for federal agency stakeholders (IT, Info Sec, program managers)
• Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63)
• Partner with Implementations to track timelines, proactively identify risks, and remove blockers
• Monitor usage, identify adoption gaps, and lead regular business reviews
• Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens
• Become an expert in 1
  
  Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture)
• Share best practices and thought leadership with federal stakeholders

• U.S. Citizen (mandatory for federal work)
• 3-7 years of experience in Customer Success, Program Management, or Federal Account Management
• Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
• Experience at an identity, cybersecurity, or SaaS platform company
• Strong communication and relationship-building skills with technical and non-technical stakeholders
• Ability to project manage complex onboarding/deployments across functions
• Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

• Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)
• Previous experience in startup/growth-stage environment
• Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred

• Join a mission-driven company transforming how federal agencies secure identity
• Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
• Work cross-functionally with leaders across Product, Engineering, and Security
• Be part of a collaborative, values-driven team making real impact