Assistant Front Office Manager

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

Lead all daily Front Office operations and deliver a Five-star, Five-diamond experience to all guests. Maintain all aspects of the front desk and valet area to ensure a luxury experience. Serve as the leader of the Front Office department and manage the teamwork between the Front Office and Dining room team.

• This is a unique position, a cross between a hotel front office manager and a restaurant host/hostess position
• This position is a strong ambassador for The Inn in all their interactions with our guests – those staying overnight in one of our 23 beautiful guest suites, as well as those dining with us in our world-famous dining room
• Must demonstrate excellent communication skills and have the ability to meet the expectations of a 5 Star/5 Diamond property by providing top notch guest service skills
• Strong multi-tasking of front office duties which include but not limited to checking guests in/out, seating guests in the dining room or living room, answering telephone calls, checking emails, relaying guest requests, walking food and checking the guests’ coats
• Assist the Front Office Manager to oversee all front office operations, which include but not limited to seeing that all assigned projects are completed, managing day-to-day operations, ensuring all front office employees are meeting the Forbes standards, developing goals and objectives to improve the department and ensuring all front desk employees are in compliance with policies and procedures
• Monitor the daily operations of the front desk and valet to ensure that all employees are completing the daily checklist
• Must be financially responsible, which include but not limited to ensuring the Front Office department checkbook is updated, staying within the monthly budget provided by Accounting, consistently tracking front office labor to meet the labor budget and strategically upkeeping the PAR levels for front office supplies
• Ensure all guest issues are followed up on and resolved and appropriate departments are notified
• Assist Front Office Manager with monitoring staffing levels to ensure it meets the demand
• An eagerness to learn new information with a positive attitude
• Able to take constructive criticism to help improve faults
  
  Coordinate with Housekeeping and Engineering department to complete any projects that need attention
• Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated
• Print daily front desk reports and communicate any pertinent information to each department, which include but not limited to special requests, VIPs, dietary restrictions and special billing instructions
• Must meet Forbes Standards in all daily operations and guest interactions
• Demonstrate proficiency with Resortsuite and Tock software
• Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner
• Take ownership and resolve all guest issues in a timely and professional manner
• Assign dining room seating strategically to maximize nightly covers and efficient flow of guests
• Must maintain professional etiquette with all guests and employees
• Constantly monitor the lobby, public areas and front driveway to ensure the areas are clean and free of debris
• Demonstrate a thorough knowledge of the Inn and its history
• Keep in constant communication…