Service Manager - Hampton University

Overview

Do you love creating great experiences and bringing out the best in a team? Join us as a Service Manager and help make campus dining something students, faculty, and staff look forward to every day.

In this role, you’ll lead the front-of-house team and make sure things run smoothly—from friendly service and clean dining spaces to keeping up the high standards that make a big difference. You’ll work closely with staff, solve problems on the fly, and help create a welcoming atmosphere where everyone feels taken care of. If you’re passionate about hospitality and want to be part of a community-focused team, we’d love to meet you.

• Implement and uphold high standards of customer service, ensuring a positive dining experience for all patrons by maintaining a friendly, efficient, and customer-focused service environment.
• Oversee the training, scheduling, and performance of service staff, promoting teamwork, professionalism, and adherence to service protocols and standards.
• Ensure compliance with service guidelines, policies, and procedures, consistently monitoring service levels to maintain a high standard of quality and customer satisfaction.
• Address customer complaints and concerns promptly and effectively, demonstrating strong conflict resolution and problem-solving skills to maintain a positive dining environment.
• Collaborate with the kitchen and procurement teams to manage inventory related to service items, such as utensils, dishware, and condiments, ensuring adequate supply levels and minimizing waste.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.

• Ability to stand and walk for extended periods of time (up to 8–10 hours per shift).
• Frequent bending, stooping, reaching, and lifting to perform service and operational duties.
• Must be able to lift, push, or pull up to 25–30 pounds regularly and occasionally up to 50 pounds
  .
• Manual dexterity to handle kitchen equipment, point-of-sale systems and office technology.
• Ability to work in a fast‑paced food service environment, including exposure to hot surfaces, sharp objects, and varying temperatures (kitchen, dining room, and storage areas).
• Adequate vision, hearing, and verbal communication to interact with team members, guests, and vendors.
• Flexibility to work varying shifts, including early mornings, evenings, weekends, and holidays as business needs require.

• Bachelor's degree in hospitality management or related field (or equivalent experience).
• Proven experience in a supervisory role within the food service industry, preferably in a high‑volume, customer‑facing environment.
• Strong customer service and interpersonal skills, with a demonstrated ability to handle customer issues and complaints effectively.
• Excellent organizational and multitasking abilities to manage high‑demand service periods effectively.
• Proficient in computer skills, including point‑of‑sale (POS) systems and Microsoft Office Suite.
• Ability to stand and walk for long periods (up to 8–10 hours per day), including during event setup, service, and breakdown.
• Ability to lift, carry, push, and pull up to 40 pounds (e.g., food trays, beverage containers, catering equipment).
• Frequent bending, stooping, reaching, and kneeling to assist with event setups and maintain service flow.
• Ability to navigate various campus locations, including stairs, outdoor areas, and multi‑building venues.
• Manual dexterity to operate kitchen tools, catering equipment, and digital devices (e.g., POS systems, tablets).
• Must be able to taste and smell food and beverages for quality assurance.
• Ability to work in environments with varying temperatures (e.g., kitchens, outdoor events, transport vehicles).
• Visual and auditory acuity to coordinate with staff, monitor food presentation, and respond to client needs.
• May require valid driver’s license to operate catering vehicles or transport supplies (depending on campus layout).

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short‑ and Long‑Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts:
  Hotels, Travel,…