Training Specialist II - Field

Overview

You’re more valuable than ever – And that’s just how we’ll make you feel. At Inova GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

Responsible for development, facilitation, and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with market leadership to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.

• Education:
  
  High School Diploma required. Graduate from an accredited clinical program (e.g., Medical Assistant, Nursing).
• Work Experience:
  
  3+ years in a clinical staff role (e.g., Medical Assistant, LPN, RN, Paramedic, EMT); training, learning development or related experience; supervisory experience preferred; experience using Electronic Health Records (EHR); urgent care experience preferred.
• Licenses/Certifications:
  
  MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher (RN).
• Knowledge, Skills and Abilities:
  
  Proficient in medical terminology; clinical skills in Point of Care Testing, vital signs, and clinical laboratory procedures; proficiency in Microsoft Office; strong supervisory, verbal and written communication, presentation, and organizational skills.
• Additional Knowledge:
  Proficiency in EMRs (e.g., EPIC, eClinical
  
  Works) preferred.

• Collaboration:
  
  Builds productive partnerships and prioritizes the greater good of the organization and those we serve.
• Innovation:
  Applies creativity to overcome obstacles and improve efficiency.
• Diversity and Inclusion:
  Fosters an inclusive environment and leverages diverse perspectives.
• Integrity:
  Demonstrates ethical standards and respect for patients, partners, and colleagues.
• Accountability:
  Takes initiative and responsibility for actions affecting patient and customer outcomes.

• Oral Communication/Presentation:
  Delivers clear, audience-appropriate presentations; listens and responds to nonverbal cues.
• Customer Service:
  Focuses on delivering accurate, complete, and timely services.
• Decision Making:
  Makes well-informed decisions and adapts to change.
• Flexibility:
  Adapts to new information and conditions; handles ambiguity.
• Interpersonal:
  Maintains strong working relationships across teams with integrity and credibility.
• Building Rapport:
  Establishes trust and buy-in with customers; uses sound judgment to evaluate alternatives.
• Self-Management:
  Demonstrates initiative, reliability, and the ability to work with minimal supervision.
• Technical Competence:
  Proficient in Microsoft Office and training/education system management.
• Writing:
  Clear, accurate written communication tailored to the audience.
• Teamwork/
  
  Collaboration:
  
  Works effectively in team and project settings.
• Relationship Management:
  Maintains positive relationships at all levels to promote satisfaction; strong customer relations.