Patient Access Representative - Short Pump Pavilion

Patient Access Representative - Short Pump Pavilion - Days

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply.

• Provides quality customer service to patients of all ages, families, visitors, medical staff, clinicians and co-workers.
• Establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and supervises clerical activities.
• Handles all business functions in an assigned area including reception, scheduling and registering patients for appointments and/or procedures.
• Secures appropriate patient information, ensures registration data is correct and accurate, validates insurance eligibility, enters information into appropriate systems and collects co‑pay (if applicable).
• Assists with financial counseling and financial clearance as necessary.

• Previous experience with computers, Microsoft Office software and navigating the Internet.
• Previous experiencia keyboarding with the ability to type 40 words per minute.

• Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
• Previous work experience in a healthcare setting and knowledge of medical terminology.

• High school graduate or GED.

• Associate’s or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

• Able to perform daily activities with minimal supervision; being self‑directed in the accomplishment of routine activities.
• Notify supervisor of issues involving violation of VCUHS policies or procedures.
• Functions in a self‑directed manner to accomplish routine activities.

• Depending on assignment, may be required to work off‑shifts and/or weekend and holidays.
• Incumbents may be considered essential depending on departmental assignment.
• Age specific groups served:
  All.

• Lift less than 20 lbs.; lift 50‑100 lbs.
• Prolonged standing, sitting, frequent bending, walking (distance), climbing, reaching.
• Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.
• Fast pace environment, steady pace, handle multiple priorities, frequent intense customer interactions, noisy environment, adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.

• Entry level

• Full‑time

• Health Care Provider
• Hospitals and Health Care