Patient Access Representative - Short Pump Pavilion

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co‑workers, ensuring that everyone is treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

• Handle all business functions in an assigned area, including reception, scheduling, and registering patients for appointments and/or procedures.
• Secure appropriate patient information and ensure registration data is correct and accurate.
• Validate insurance eligibility, enter information into appropriate systems and collect co‑pay (if applicable).
• Assist with financial counseling and financial clearance as necessary.

• For hire: N/A
• For continued employment: N/A

• Previous experience with computers, Microsoft Office software and navigating the Internet.
• Previous experience keyboarding with the ability to type 40 words per minute.

• Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
• Previous work experience in a healthcare setting and knowledge of medical terminology.

• High school graduate or GED.

• Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or a closely related field from an accredited program.

• Perform daily activities with minimal supervision and be self‑directed in the accomplishment of routine activities.
• Report violations of VCUHS policy or procedures that involve conflicts of a sensitive nature to the clinical coordinator or designee promptly.
• Notify supervisor of issues involving violation of VCUHS policies or procedures.
• Function in a self‑directed manner to accomplish routine activities.

• Depending on assignment, may be required to work off‑shifts and/or weekend and holidays.
• Incumbents may be considered essential depending on departmental assignment.

• Lifting less than 20 lbs.; lifting 50‑100 lbs.
• Prolonged standing, prolonged sitting, frequent bending, walking (distance), climbing (steps, ladder, other), reaching (overhead, extensive, repetitive).
• Strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.
• Fast‑pace environment, steady pace, able to handle multiple priorities, frequent and intense customer interactions, noisy environment, able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.