Resource Specialist Newport NEWS, VA

Under the supervision of the Care Coordination Supervisor, the Resource Coordinator is responsible for identifying, assessing, advocating, and providing assistance and information to individuals age 60+ and their caregivers. This personserves as a single entry point for agency and community services and utilizesskilled interviewing techniques to assess client needs.

• Maintain and continually update resource manualto include information pertinent to persons 60+ and their caregivers.
• Accept telephone calls, walk-in visitors, andclient inquiries regarding services and resources available to persons 60+and their caregivers.
• Advocate for and assist persons 60+ and theircaregivers in securing needed agency and community services.
• Appropriately refer clients and/or caregiversto proper persons or agencies in the community, including Adult Protective Services.
• Utilize interviewing skills to completecomprehensive screenings of persons 60+ for home delivered meals, personal care, free wills, and communityprograms.
• Promptly address a variety of emergency andelder abuse prevention assistance requests.
• Perform community presentations about agencyservices as requested.
• Attend community meetings and trainings.
• Maintain current and accurate written and electronic client records and prepare reports as required.
• Prepare for and pass AIRS (Alliance of Information and Referral Systems) exam in order to obtain certification as an Informational and Referral Specialist in Aging Services.
• Attend departmental staff meetings and otheragency activities as requested. Perform other tasks related to the position.

• Education:
  
  Degree from an accredited college or university in social work or related field, or equivalent experience.
• Minimumof one year experience working with 60+ population.
• Skilledinterviewing techniques.
• Excellent oral and written communication skills.
• Comprehensiveworking knowledge of new and ongoing programs and services available toassist persons 60+ and their caregivers.
• Knowledge of changing eligibility requirements for these programs.
• Abilityto establish and maintain effective working relationships with clients, other professionals, staff, community agencies and the general public.
• Abilityto prepare reports, maintain accurate records and enter client data intoagency database.
• Abilityto communicate effectively both orally and in writing.
• Abilityto work independently.

• Driver’slicense valid in the Commonwealth of Virginia.
• Virginia Notary Public Commission helpful.

The physical demands and work environmentcharacteristics described here are representative of those that must be metby an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:
  While performing the duties of this job,the employee is required to use hands for keyboarding; reach with hands andarms; speak and understand the English language. Normal hearing ability (maybe with electronic assistance). Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment:
  While performing the duties of this job,the employee is occasionally exposed to weather conditions prevalent  noise level in the work environment is usually minimal.

Alljob requirements are subject to possible modification to reasonablyaccommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skillsand/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.