Patient Access Representative - Casual

Join to apply for the Patient Access Representative - Casual role at Essentia Health
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This range is provided by Essentia Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $23.00/hr

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers.

They must be able to complete patient checkout, schedule follow‑up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Essentia Health is committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions and invest in your professional development through training, tuition reimbursement, and educational programs. Flexible scheduling, generous time off, and wellness resources are also available.

Essentia Virginia Hospital

Day/Eve/Night Rotation. Weekends rotating.