Sr. Dealer Lending Specialist

Description

The Sr. Dealer Lending Specialist supports the Dealer Lending Manager and performs crucial lending support tasks in compliance with the company's financial policies and procedures. Working under general supervision, the Sr. specialist helps in solving simple to complex financial issues utilizing a basic understanding of the function and structure of the organization. The primary focus of this role is supporting the lending department in various tasks to ensure a smooth transactional process.

This position is responsible for receiving customer calls for inquiries, past due payments and general questions about their accounts. This role is to provide direct support to the Dealer Lending Department and to provide customer service to dealer customers.

• This position will be responsible for receiving customer calls for inquiries, past due payments and general questions about their accounts.
• Prepare welcome letters for new dealer loans.
• Prepare paid note letters, retrieve loan documents from Luray Vault, release titles on DMV E-lien website and out of state paper title/certificate.
• Assist with insurance payoff letters and GAP insurance claims.
• Prepare denial letters.
• May prepare judgements and court collection documents.
• Process loan applications and evaluate loan products that best suit dealer needs.
• Develop and maintain strong relationships with dealers, occasionally visiting their locations.
• Participate in preparing loan reports and maintaining accurate loan records.
• Work with different departments to troubleshoot routine financial problems and provide suitable solutions.
• Understand and adhere to all state and federal regulations relating to loan origination and servicing.
• Assist in preparing and presenting loan proposals to the approval committee.
• Perform other duties in the lending department as assigned.

• Collections experience
• Demonstrate strong analytical and math skills, organizational skills, and customer service skills.
• Excellent understanding of dealer lending processes and products.
• Superior oral and written communication skills with a strong focus on attention to detail.
• Basic knowledge of loan underwriting and processing procedures.
• Ability to work well in a team and independently as needed.

A Bachelor's Degree in Finance, Business Administration or a related field is preferred or commensurate with experience. A manual dexterity is required in the usage of office and banking software.

• Processing loan applications from dealers and customers to ensure timely loan grant.
• Managing loan records to ensure accuracy and compliance with government and organizational policies.
• Promoting the organization's lending products and services to the dealership network.
• Maintaining confidentiality of private and sensitive information at all times.

Basic knowledge of common banking software applications including lending and loan origination systems, document management systems, and Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook).

• Between 3-5 years of experience in banking, finance, dealer lending or a related field. Prior experience in a lending role is preferable.
• Understanding of loan underwriting and processing procedures is necessary.