Universal Branch Representative - East End Branch

Universal Branch Representative I - East End Branch

Join to apply for the Universal Branch Representative I - East End Branch role at Virginia Credit Union.

The Universal Branch Representative performs the duties of both a Teller and Member Service Representative. This role is vital in delivering an exceptional member experience while supporting branch sales and service strategies.

• Establish member relationships through quality service and cross‑sell VACU products/services to meet member needs.
• Handle each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority.
• Perform paying and receiving functions with accurate balancing and reporting, including deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
• Disburse cash accurately and maintain a cash drawer, balancing it daily.
• Verify and balance assigned cash drawer daily with minimal cash variances; assist in reconciling errors or discrepancies and maintain adequate cash limits as required by VACU policy.
• Evaluate the needs of existing and prospective members and make daily referrals to Member Service Representatives.

• Responsible for opening Memberships and all types of deposit accounts.
• Provide assistance and maintenance on all deposit and loan accounts.
• Apply referral‑based lending knowledge.
• Assess each member’s financial needs to identify cross‑sell opportunities and expand relationships.
• Make appropriate referrals to deepen member relationships.
• Demonstrate the ability to make appropriate decisions in the best interest of VACU and membership.
• Engage members and prospective members in a professional and courteous manner in person and over the phone.
• Show flexibility around the daily needs of members and the branch.
• Possess leadership skills to self‑manage and guide co‑workers consistently.
• Possess lobby leadership skills to maximize exceptional member experience.
• Demonstrate appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security.
• Answer member inquiries and cross‑sell products and services when appropriate.
• Handle member transactions quickly and efficiently in a courteous manner within established policies and procedures, and identify and assist in member needs in a proficient and professional manner.
• Maintain knowledge of all VACU products and services to meet member needs.
• Answer the phone and respond to member phone inquiries professionally and accurately.
• Build and retain member relationships by performing follow‑up and courtesy calls.
• Meet expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales.
• Provide quality service by following all member service expectations.
• Handle troubleshooting and special assignments in support of supervisor.
• Ensure that business goals and individual member service and sales goals are consistently met.
• Deliver high‑quality service and needs‑based sales to members.
• Possess required notary certification and stay informed of all notary rules and regulations.
• Comply with all published enterprise‑level policies and procedures, including Risk Management, and complete all required ongoing training (e.g., BSA, OFAC, Information Security).
• Develop and maintain a working knowledge of all applicable federal and state regulations, corporate policies, and procedures; stay up to date on all required loan documents, systems, credit reports and related lending documents.
• Perform other duties assigned by the supervisor.

Thorough understanding of products and services offered by financial institutions (preferred).

Satisfactory computer skills required.

Positive and effective communication and public relations skills, cross‑selling, problem‑solving and interpersonal skills, sound judgment, ability to handle difficult situations, ability to handle multiple tasks, professional appearance and manner.

• Minimum of high school diploma or equivalent.
• Some college education or business courses preferred.
• Customer/member service experience, preferably at a financial institution.
• Cash handling/business experience at a financial institution.
• Knowledge of TCD transaction and settlement procedures.

This job requires the ability to sit and stand for long periods of time. The job also requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

Associate

Full‑time

Banking