Loan Operations Support Analyst II

Loan Operations Support Analyst II – Truist

Join Truist as a Loan Operations Support Analyst II and help us strengthen operational efficiency, quality, and compliance through data analysis, policy development, and customer issue resolution.

The role is 100% on‑site in the United States and involves analyzing business issues, implementing solutions, and providing leadership as a subject‑matter expert across loan operations functions.

• Analyze business issues and recommend increases in operational efficiency, quality and compliance.
• Analyze and solve complex system‑related operational and customer issues, including fraudulent loans and client complaints.
• Identify, develop and implement policies, procedures, and training materials to assure compliance with government regulations and maximize efficiency and customer service.
• Provide training to others in the department/function as a highly skilled subject‑matter expert with independent decision‑making ability.
• Prioritize daily workflow with an emphasis on multi‑tasking.
• Participate in project work, including system testing.
• Interact directly with internal and external customers by telephone and/or in writing.

• High school degree or equivalent education with at least 5 years of relevant work experience.
• Strong communication and interpersonal skills.
• Solid understanding of accounting, reconciling, and balancing processes.
• Experience conducting investigative research to mitigate fraud and risk.
• Critical thinking and problem‑solving skills.
• Proficiency in basic computer applications, including Microsoft Office.
• Strong legal awareness of compliance standards.

• Bachelor’s degree with an emphasis in accounting/finance or 7 years of relevant work experience.
• Strong critical thinking and problem‑solving skills.
• Proficient in Microsoft Office.

Truist offers medical, dental, vision, life, disability, accidental death and dismemberment, tax‑preference savings accounts, a 401(k) plan, paid holidays, vacation and sick days, as well as a range of financial plans based on the position and division. For more details, visit the Truist Benefits website.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace. EEO is the Law; IER Right to Work; IER E-Verify.