Credit Dispute Specialist

Join to apply for the Credit Dispute Specialist role at Truist
.

Regular:
Regular job on site, 5 days per week at posted location.

Language Fluency:
English (Required).

Work Shift:

1st shift (United States of America).

Investigate and document all incoming disputes to determine accurate credit reporting. Accountable for daily dispute productivity metrics, FCRA related SLAs, and high quality testing results. Receive and respond to eOscar for all major credit bureau reporting.

Adhere to FCRA and compliance guidelines to mitigate risk and exposure for the bank. Partner effectively with SMEs in various LOBs to assure accurate dispute decisions and credit reporting. Ensure overall dispute quality and productivity standards are met, make improvements where necessary and remediate follow‑up per internal/external audit findings. Focus on workflow, client experience, reducing expense, and enhanced efficiency. Partner with compliance and other internal areas to ensure all related requirements are integrated into processes that comply with FCRA regulations.

Required Qualifications:

• High School/GED
• Two to three years of experience in mortgage lending or dispute operations
• Strong communication skills
• Intermediate skills with Excel and Word
• Demonstrated ability to use analytical skills to identify root cause and elevate business issues
• Proven track record of being able to meet deadlines and SLAs

Preferred Qualifications:

• Associate or Bachelor Degree in Business or related field
• Three to five years of work experience including experience in credit disputes, quality, compliance or business analyst functions
• Function familiarity with Regulation B, E and Z, and UDAP

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.